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Intervention Group

The Intervention team manages crisis interactions - i.e. at the point where individuals are seriously planning suicide, or have made an attempt. They do not substitute for the emergency services. In many, but not all, cases, individuals will be known to University support services who are members of the group. Consequently, arrangements for crisis intervention will be in place. However, in all circumstances the team ensures that there is a response and that internal and external resources (including NHS emergency care and mental health services, where available) are mobilised.

The team’s actions include offering support interventions for those involved because they are connected through  the residential,  social or other sphere of the person in crisis. Subject to consent permissions and safety considerations, either Student Services (in the case of students) or Occupational Health (in the case of staff) will act on behalf of the team to involve close family members.

The Intervention team meets once per semester for planning and monitoring purposes, and is also convened whenever circumstances require it (based on the judgment of the Chair). Chaired by the Director of Student Services, the group’s core representation includes: Student Services, Occupational Health, Chaplaincy, Head of Wellbeing and Mediation,  Corporate Communications, Environmental, Health and Safety Services, Security Services, a specialist NHS representative, a third sector agency representative.


To contact the Intervention Group chair,
please email the Director of Student Services.


For emergencies or urgent support, please consult the University’s crisis contact pages below:

Students – In crisis now?

Staff – Crisis contact points

Ask a question



Advice and Support Centre
79 North Street
St Andrews
KY16 9AL
Scotland, United Kingdom

Tel: +44 (0)1334 46 2020


Student services

Eden Court
The Scores
St Andrews
KY16 9AS
Scotland, United Kingdom

Tel: +44 (0)1334 46 2720
Fax:+44 (0)1334 46 4007

Eden Court location map

Tell Us What You Think

We welcome feedback about your experience with Student Services. Whether your experience has been positive or negative we would like to hear about it so we can understand what we did right or where we could have done better. If there are issues with the service that need to be resolved or if you haven’t formed a good rapport with your Adviser/Counsellor we may put you in touch with an alternative member of our team or signpost you to an external source of support (if appropriate). Please share your feedback with Adam Welstead ( or Dr Penny Turnbull ( Assistant Directors of Student Services. Alternatively, you can fill in our Comments and Suggestions online survey.

Please also be aware that the University has Complaints Handling Procedure for formally addressing concerns.

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