Coronavirus information and guidance
University > IT support > Services
Request accounts for staff or visitors so they can access University resources.
Communicate with a group of people remotely using audio or video.
Find out what AV equipment is available in the University and how to use it.
Learn how to access Outlook on your phone and PC, create a mailing list and connect to a shared mailbox.
Students and staff members have access to 5GB of network storage. 1TB of cloud-based file storage is also available in OneDrive.
Your ID card lets you access buildings, collect print jobs and borrow library books. Contact IT Services to order a new one if you lose it.
The University has a selection of wired and wireless networks available for staff, students and visitors to connect to.
Book an appointment at the PC Clinic, find a PC classroom and request technology for University staff.
Learn more about Microsoft 365 and the apps available for staff and students, including OneDrive, Teams and Sway.
Find out where the printers are located at the University and how to use them.
Fill out an order form for hardware and software, or contact the IT Service Desk to discuss products which aren't listed.
Protect yourself online with multi-factor authentication and strong passwords, and avoid phishing emails.
Find out what software is available for staff and students to use including Adobe Creative Cloud apps.
Staff will use Skype for Business, a desk phone or a mobile phone depending on their role.
If you're not sure what service you're looking for but have an idea of what you would like to do, contact the IT Service Desk. They'll discuss your requirements with you and recommend which available tool may suit your needs.
If you are a new student, activate your account using your username and student ID number included in your acceptance letter.
Staff members can request accounts for themselves or on behalf of people external to the University in the IT Self Service portal.
Find out what type of accounts are available for contractors, visitors and staff members, such as user accounts and shared mailboxes.
Use Office 365 tools or borrow a conference telephone to talk with a group of people at the same time.
Use Office 365 or Vscene to arrange a video conference which allows you to share video, audio and screen content.
Broadcast your Teams meeting to up to 10,000 staff and students. A member of IT Services will arrange and support this for you.
Learn to use the technology we install in most University spaces, like projectors and document readers.
IT Services can provide and set up the audiovisual equipment which you require for your conference or event.
Microsoft 365 is the University's supported email system. Access your mailbox on your phone, on the web or in the desktop app.
You can manage mailing lists and shared mailboxes, and request an Outlook account if you're still using SaintMail.
Students and staff have 5GB of network storage and 1TB of file storage in OneDrive which they can use.
Connect to your home drive or shared drive from your computer. Students don't need the VPN to do this.
Contact the IT Service Desk for requests relating to home drives, shared drives, research storage and GitLab.
Staff, students, and visitors with eduroam credentials can connect to the eduroam wifi throughout University buildings.
Visitors to the University without eduroam credentials are able to buy credits to connect to the BT visitor wifi.
Staff and postgraduate students can download the VPN to connect to the University network when working remotely.
Students in our accommodation can connect their devices to the University's wireless or wired network.
Find out what wireless networks are available to ensure that all staff, students and visitors can get online.
The PC Clinic fixes smashed phone screens and corrupted Windows and Apple devices, along with other issues.
Find out what technology is supplied to staff by IT Services when they start, including software and hardware.
Find out which PCs and PC classrooms are available to use and when they're open.
The University subscribes to Microsoft 365 so that staff and students can use their applications and tools for free.
Download Microsoft Word, Excel and PowerPoint for free on up to five personal devices with your staff or student account.
Find training resources and support guides for Microsoft 365 applications, such as Teams and OneNote.
Find out where the different printers are located, how to use them and the cost.
Students can top up their printing account online using MyPrint or in person at a payment kiosk.
Staff and students can set up UniPrint on their devices to allow them to use the University's pull print system.
Report spam and phishing emails to IT Services so we can block the sender and take action if needed.
Students and staff can add an extra layer of security to their accounts by using their mobile device as a second factor.
Contact the IT Security team, get password advice and request security training for your area.
Find out how to access software available for students to use on classroom PCs and personal devices.
Members of University staff can find out how to access software available to them.
Staff and students can access Adobe Creative Cloud apps for free on selected University PCs.
If you have a call plan enabled, you can make and receive phone calls through Skype for Business.
Learn how to make and transfer calls using your office desk phone and check your voicemail.
IT Services work with o2 to provide staff with mobile phones if they need them.