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IT Service status

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MacOS 11 Big Sur

Apple is soon to announce the release date of its latest version of MacOS named Big Sur, or MacOS 11, which will be available imminently. This is a significant update, with very little notice and therefore we have not had the opportunity to carry out full testing on this release. From our experience, previous releases of MacOS have had compatibility issues with a number of key University applications. We therefore strongly recommend that staff and students do not upgrade their iMac or MacBook devices until software compatibility has been tested by IT Services.

Last updated: Wednesday 11th November 2020 by itservicedesk

Phishing emails

Scammers use emails to trick students and staff into entering University credentials, clicking malicious links or downloading attachments. Stay vigilant, be aware of tell-tale signs and report suspicious emails to phishing@st-andrews.ac.uk.

Report a problem

Please report service problems to itservicedesk@st-andrews.ac.uk

Last updated: Friday 22nd January 2021 @ 10:47, by itservicedesk

Filter by: All | Staff | Students

ServiceStatusScheduled maintenanceNotes
AptosFull Service-Normal service
SID LiveFull Service-Normal service
ResNetFull Service-Normal service
WirelessFull Service-Normal service
NetworkFull Service-Normal service
KineticsFull Service-Normal service
SITSFull Service-Normal service
eVisionFull Service-Normal service
Central File StoreFull Service-normal service
MySaintFull Service-Normal service
PC ClassroomsFull Service-Students and staff now have the ability to lock computer classroom PCs - using CTRL-ALT-DEL, then ENTER. PCs will continue to auto log off after 30 minute periods of inactivity (and will also log off after being locked for 30 minutes).
MoodleFull Service-Normal service
Self-Service (HR)No Service-HR Self Service is unavailable for all of Friday 22nd January for a system update.
VPNFull Service-Normal service
Email (SaintMail)Full Service-Normal service
Photographic ArchiveFull Service-Normal service
Data WarehouseFull Service-Normal service
PrintingFull Service-Normal service
UniDeskFull Service-normal service
MMSFull Service-Normal service
ID CardsFull Service-Normal service
Shared Drive SpaceFull Service-Normal service
Messaging ServiceFull Service-Normal service
TerminalFour Site ManagerFull Service-Normal service
Telephone SystemFull Service-Normal service
University WebsiteFull Service-Normal service
Business Intelligence DashboardsFull Service-Normal Service
Email (Office365 and Outlook)Full Service-Normal service
Skype for BusinessFull Service-Normal service
CareerConnectFull Service-Normal service
Online Payment ServicesFull Service-Normal service
E-JournalsFull Service-Normal service
PDMS (Professional Development)Full Service-Normal service
Web Room Booking SystemFull Service-Normal service
Online Surveys (formerly Bristol Online Survey)Full Service-Normal service
St Andrews Research RepositoryFull Service-https://research-repository.st-andrews.ac.uk
WordpressFull Service-Normal Service
Apps AnywhereFull Service-Normal service
Self-Service (IT)Full Service-Normal Service
Single Sign OnFull Service-Normal service
Office 365 AppsFull Service-Normal service
Student Records Web AppFull Service-Normal Service
PUREFull Service-Normal service
CALM Manuscript ArchiveFull Service-Normal service
Module Evaluation ServiceFull Service-Normal Service
ResourceLinkNo Service-ResourceLink is unavailable for all of Friday 22nd January for a system update.
SierraFull Service-Normal Service
FTP Server(www-users.st-andrews.ac.uk)Full Service-Normal service
Library SearchFull Service-Normal service
TurnitinFull Service-Normal service
Image DatabaseFull Service-Normal service
JiraFull Service-Normal service
Software CentreFull Service-Normal service
PanoptoFull Service-Normal service https://trust.panopto.com

Key

Status Description
Full Service Full Service
Partial Service Partial Service
No Service No Service
Partial service due to scheduled maintenance Partial service due to scheduled maintenance
No service due to scheduled maintenance No service due to scheduled maintenance