Report a website problem

Please report technical and web-related problems to itservicedesk@st-andrews.ac.uk. The problems may include:

  • general website issues
  • broken links
  • out-of-date content
  • T4 Site Manager issues.

After you report a problem

  1. Your call will be logged in UniDesk, the service desk system.
  2. The system will automatically send you an acknowledgement when your call has been received.
  3. Some calls can be answered by first line support (IT Service Desk); others will need to be escalated to second line support (digital communications team).
  4. Your call will be prioritised depending on the urgency and impact of the incident (see below).

Priorities

UniDesk generally operates the following priorities for calls:

UrgencyAffects individualsAffects departmentAffects University
Normal Low priority
8 days
Normal priority
5 days
Medium priority
3 days
Higher Normal priority
5 days
Medium priority
3 days
High priority
2 days
Highest Medium priority
3 days
High priority
2 days
Critical priority
1 day

Comments and suggestions

We welcome your comments and suggestions; please send them to itservicedesk@st-andrews.ac.uk.

Training

Current staff and students may find information on further help and training which is available from digital standards.