After matriculation
Once you have matriculated, you should see your tutors or module coordinators for information on particular course requirements.
If you are having problems or have any queries, please contact your supervisor or the Advice and Support Centre in the first instance.
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To make a programme or module change, please contact your adviser of studies as soon as possible. Any changes must be approved by the end of week two of each semester.
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Postgraduate students who wish to change their status from full-time to part-time (or vice versa) should contact the Registry support officer (reg-support@st-andrews.ac.uk) who can discuss all relevant issues and help you make a formal application.
If you have a Student visa, please contact the international advisers by emailing advint@st-andrews.ac.uk instead to discuss available options.
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If you are considering a leave of absence from your studies or withdrawing permanently from the University, you should first contact the Registry Student Support Officer (reg-support@st-andrews.ac.uk). They will discuss your
circumstances, options and implications before reviewing and approving any requests. If you are applying for Leve of Absence the deadline is 2 weeks prior to the end of teaching or 2 weeks prior to the submission date for final module. If you have a Student visa, please contact the international advisers (advint@st-andrews.ac.uk) for information about re-applying for a visa on your return to your studies.
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On a regular basis, you must check and update your personal details online via MySaint.
If you have officially changed your name, the University will need to see the documentation supporting this before we can update our records. You should bring this documentation (for example, a deed poll, updated passport or driver's licence) to the Advice and Support Centre along with your matriculation (ID) card.
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Attendance is a basic requirement for credit award, and failure to attend classes may result in you losing the right to be assessed in that module.
Absences from classes
If you have missed classes, you must submit a self-certificate of absence as soon as possible. This facility is available through MySaint. It is important that you submit the form as soon as possible indicating the number of days of absence, the modules affected and the reason for your absence.
Verifiable documentary evidence may be required if the absence results in the inability to successfully complete the compulsory elements of the modules or a deferred assessment is required. The School will indicate to the student (giving one week's notice) when further evidence is required in addition to existing self-certification.
Absences from examinations
If you are unable to sit an exam, you should immediately submit a self-certificate of absence via MySaint and, if necessary, a medical certificate.
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The Advice and Support Centre (ASC) can provide help and advice on personal issues which may affect your academic studies. Whether you are short of money, needing to make a payment, looking for a letter to prove you are a student, experiencing the pressure of fourth year, dealing with an expiring visa or simply having a bad day, the ASC can help.
For financial assistance, expert help is also available from the ASC. Issues covered include:
- pre-entry guidance on what your income and expenditure will be
- student funding (for example, entitlements to loans or grants, applying to trust funds, entitlement to benefits, maximising your income)
- managing your money
- banking facilities
- debt problems
- council tax problems.
To make an appointment with the ASC, please call +44 (0)1334 46 2020 or email theasc@st-andrews.ac.uk.
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Students who, after due warning, have still not fulfilled the requirements of their courses risk having their studies at the University terminated. Students who face termination of studies will be contacted by the Associate Provost Postgraduate (Taught) in the first instance.
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The University is committed to ensuring a high-quality student experience while you are studying at St Andrews. Occasionally things may go wrong, and if you are experiencing a difficulty or you are dissatisfied with your academic experience, you should raise concerns as soon as possible. This allows effective resolutions to be worked out quickly.
Complaints should be raised in the first instance with the appropriate member of staff, Head of School or head of unit or service. There are occasions when an amicable solution is not possible, and in these circumstances, you should refer to, and follow, the procedures outlined in the University's policy on student academic appeals.
If there are personal circumstances that may affect your academic performance and subsequently may result in an academic appeal, please bring these to the attention of an appropriate member of staff as soon as possible (for example, your adviser of studies, the academic support adviser or Associate Provost Students). If you wish to obtain further information on complaints, appeals and discipline, consult the University's policy on student academic appeals.