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Set up email on your mobile device

To access your emails on the go, you need to set up a PIN lock or equivelent on your mobile device first.

Are you a staff member? You also need to encrypt your phone. Apple automatically encrypts the device once a PIN lock is set up.

If you're unable to do this, you can still get to your email via Outlook on the Web.

 

Guides

Apple

If you already receive email on your iPhone, iPad or iPod and have been migrated to Office 365 you may be able to amend the email settings

  1. Tap the ‘Settings’ app.
  2. Then select ‘Mail, Contacts, Calendars’.
  3. Under ‘Accounts’ select your existing Exchange or Unimail email account.
  4. Tap on your St-Andrews University email address.
  5. Clear the ‘Domain’ field, ensuring it is blank.
  6. Amend the ‘Server’ field to outlook.office365.com and the ‘Username’ field to your St Andrews University email address (userID@st-andrews.ac.uk).
  7. Tap ‘Done’.

You should now receive email and calendar items.

If you cannot amend the server setting you must delete the mail account and set up a new one. 

  1. Tap the ‘Settings’ app.
  2. Then select ‘Mail, Contacts, Calendars’.
  3. Under ‘Accounts’ select your existing Exchange or Unimail email account.
  4. Tap on your St Andrews University email address (userID@st-andrews.ac.uk).
  5. Tap Delete Account

This will remove the email account from the Apple device.

Now you can create a new email account.

  1. Tap the ‘Settings’ app.
  2. Then select ‘Mail, Contacts, Calendars’.
  3. Tap ‘Add Account’.
  4. Tap ‘Exchange’.
  5. Enter your Email address, Password and a Description for your account.
  6. Tap ‘Next’.
  7. In the ‘Server’ field enter outlook.office365.com and leave the ‘Domain’ field blank.
  8. In the ‘Username’ field enter your full email address (userID@st-andrews.ac.uk) and then enter your password.
  9. Tap ‘Next’ and then hit ‘Save’.

You should now receive email and calendar items.

Android

As you cannot edit an existing email account on Android you need to remove the email account and create a new one. 

  1. Navigate to the ‘Apps’ menu and tap ‘Settings’.
  2. Scroll down to ‘Accounts’ and select your St Andrews University email account.
  3. Tap on your email address.
  4. Select ‘Remove account’ either from the bottom of the screen, or the drop down menu in the top right hand corner of the screen.
  5. Confirm by selecting ‘Remove account’.

Now you can create a new email account. 

  1. Navigate to the ‘Apps’ menu and tap ‘Settings’.
  2. Navigate to ‘Accounts’ and select ‘Add account’.
  3. Select ‘Microsoft Exchange ActiveSync’ account.
  4. Enter your St Andrews University email address (userID@st-andrews.ac.uk) and password and select ‘Next’.
  5. Select ‘Edit details’.
  6. In the ‘Domain\user name’ field enter your St Andrews University email address (userID@st-andrews.ac.uk).
  7. In the ‘Exchange Server’ field enter outlook.office365.com and select ‘Next’.
  8. If you receive an ‘Activation’ message select ‘OK’.
  9. If you receive a ‘Remote security administration’ message select ‘OK’.
  10. Amend your account options and select ‘Next’.
  11. Select ‘Activate’ on the ‘Activate device administrator?’ box.
  12. Amend the account name and select ‘Done’.

You should now receive email and calendar items.

Windows

As you cannot edit an existing email account on Windows mobile device you need to remove the email account and create a new one. 

  1. Tap ‘Settings’.
  2. Select ‘Email accounts’.
  3. Find your St Andrews University email account and tap and hold on this account.
  4. Select ‘Delete’.
  5. Confirm by hitting ‘Delete’.

Now you can create a new email account.

  1. Tap ‘Settings’.
  2. Select ‘Email accounts’.
  3. Tap ‘Add an account’.
  4. Select ‘Advanced Setup’.
  5. Enter your St Andrews University email address (userID@st-andrews.ac.uk) and password.
  6. Hit ‘Next’.
  7. Select ‘Exchange ActiveSync’.
  8. Amend the ‘Username’ field to exactly match your St Andrews University email address (userID@st-andrews.ac.uk).
  9. Leave ‘Domain’ blank.
  10. Set ‘Server’ to outlook.office365.com
  11. Leave all other settings the same and select ‘Sync’.

You should now receive email and calendar items.