Coronavirus information and guidance

What happens when you log a call

You can log a call online, by email, phone, or face to face.  IT Services log and prioritise your calls in UniDesk, their call management system.
 
This generates an acknowledgement email which you'll receive shortly afterwards. This will contain a unique call reference number and a date by which we expect to complete the work. Reply to this email if you want to tell us anything else.
 
You can log and track the status of your call using IT Self Service. The IT Service Desk answer some calls and pass others to Specialist IT teams.
 
They may ask you for further information after you log your call. If they don’t hear back from you within 10 working days, they'll close the call.

    Service level agreement