Lessons learned

The Business Transformation team is focused on better supporting the University by harnessing knowledge gained through experience within programme and project delivery. These experiences will be those belonging to the project board or team, or broader stakeholders across the University. The experience may be positive, such as an effective activity, or negative, such as a miscalculation that impacted project delivery, but in either case it should be reflected as a lesson learned.

A lesson must be significant in that it has a real or assumed impact; valid in that is factually and technically correct; and applicable in that it identifies a specific design, process, or decision that reinforces a positive result or reduces or eliminates the potential for failure.

The main purpose of this service is to: 

• share lessons across initiatives within transformation portfolios in real-time
• collect and analyse lessons continually and as part of the project closure process, incorporating required changes across business transformation and other support services as appropriate  
• provide the University with an annual lessons report, showing what has been learned and the associated benefits.

Change progressing out-with change portfolios may also wish to take advantage of this knowledge. For further information, please contact the Business Transformation helpdesk.