Business Transformation Portfolio Office

The business transformation board (BTB) and its portfolio of initiatives are supported by the Business Transformation Portfolio Office (BTPO), which consists of a delivery team and a support team.

The delivery team is made up of business analysts and project managers who work together on assigned initiatives as prioritised by the BTB.

The business analyst and project manager both play leadership roles - the business analyst in defining the problem or opportunity and ensuring the solution meets the business need and the project manager for leading the team and delivering the solution. These two roles, equally, are required for project success.

The purpose of the support team is to provide:

  • portfolio support services to enable the business transformation board (BTB) to prioritise, plan and guide the business transformation portfolio
  • programme and project support services to support staff delivering business transformation programmes and projects
  • centre of expertise services to support the delivery of the BTP and its constituent programmes and projects through the provision of standard methods and processes, ensuring they are deployed appropriately through training, coaching, internal consultancy, knowledge management and assurance. 

Find out more about the services offered by BTPO.

Suggestions - how can we improve?

BTPO values your opinion. If you have an idea for how we can improve our services, please contact the business transformation helpdesk

Our staff

Support team

NameRoleContact details
Finlay Miller Director of Business Transformation
Karen Laing Portfolio Manager
Eric Gillespie Continuous Improvement Specialist
Chesney Hill Portfolio Administrator

Delivery team

NameRoleContact details
Helen Boyd Business Analyst
Neil Howatson Business Analyst
Mark Hood Business Analyst Team Leader
Mike Fordyce Business Analyst
Jillian Connolly Business Analyst
Jenny Shackelford Process Improvement Analyst
Gail Davidson Project Manager
Derek Waugh Project Manager
Cris Treacher Project Manager
Lindsay Wilson Project Manager Team Leader