Estates service catalogue

The Estates service catalogue lists the range of services the University of St Andrews provides across our estate of over 170 buildings, to Building Reporting Officers, staff, students, visitors and contractors. 

The catalogue can help you understand:

  • the diverse range of services provided by our Estates teams
  • the detail of the services provided in specific areas, including pre-planned preventative maintenance, repairs and emergency callouts
  • how you can support the Estates department with service delivery by providing them with access and relevant details where necessary

For questions about the range of services, email estservicedesk@st-andrews.ac.uk or call extension 3999.

If you are unhappy with the service you've received, please email estservicedesk@st-andrews.ac.uk.

Read more on the following policies:

Estates physical security and response service

For more information on the following areas, email security@st-andrews.ac.uk:

Business continuity management

  • Assist in maintaining operations in the event of an unplanned disruption

Incident management

  • Assist in the management of incident identification, incident categorisation, incident prioritisation and incident response

Security management

  • Building access – regular opening and or locking up buildings
  • Specific requests for events
  • Building checks – security checks, safety checks, fire alarm testing
  • 24-hour Security and Response Team provision

Room and or venue set-up 

  • Furniture moves

Routine, graduation, matriculation, exams and other events 

  • Liaise with internal and external stakeholders around delivery of equipment
  • Oversee logistics as required

Lost and found property

  • Receive items of found property
  • Record items of lost and found property
  • Identify property owners where possible
  • Return found property to lawful owner
  • Dispose of property in line with regulations

Event operations 

  • Prepare for and attend formal ceremonies
  • Prepare for and attend VIP visits
  • Provide support to event operations
  • Act as a point of contact for event organisers

Key management 

Trakka cabinets – management of contents

Service desk operations

For more information on the following areas, email estservicedesk@st-andrews.ac.uk:

Service desk

  • Service request fulfilment (Planon)
  • Incident and fault recording
  • Estates email services
  • Estates single point of contact helpline and query handling
  • Change request handling
  • Building Reporting Officer liaison
  • Request fulfilment
  • Task coordination for multitrade jobs 

Service level management

  • Service catalogue
  • Service level agreement (SLA) management
  • Service performance monitoring and reporting

Incidents

  • Assist with incident management
  • Problem analysis and escalation

Customer satisfaction and complaint management

  • Customer surveys
  • Measurement and feedback
  • Compliments and complaints handling

Contractor and visitor management

  • Contractor and visitor check-in
  • Building access requests
  • Permit requests

Facilities support service

For more information on the following areas, email estates@st-andrews.ac.uk unless otherwise stated:

Finance and administration

Email estatesinv@st-andrews.ac.uk for:

  • Invoicing
  • Purchasing
  • Billing and recharging
  • Costs and budgets

Vendor management

  • Relationship management with suppliers
  • Contract management and service level agreements (SLAs)
  • Contractor SSIP management 

Car park booking

  • Space booking requests
  • Parking permits

Reception services

  • Initial contractor point of contact
  • Telephone call management

Administration services

Administrative support to all Estate's departments

Strategy 

  • Estates business strategy and plans
  • Processes and procedures
  • Unit data governance

Training

  • Estates induction
  • Statutory and regulatory training

Drivers and labourers

Transportation of trades staff and delivery of goods

Stores and supplies management

  • Goods ordering
  • Inventory management
  • Goods delivery

Fleet management

  • Vehicle maintenance

Internal mail services

  • Internal mail distribution

External mail, packages and courier management

  • External mail management and distribution

Grounds maintenance

For more information on the following areas, email grounds@st-andrews.ac.uk:

  • Grass cutting
  • Borders
  • Tree management
  • Invasive species
  • Landscaping
  • Snow and ice clearance
  • Planting
  • Biodiversity

Playing fields

  • Management and maintenance of all sports field facilities

Waste and recycling

  • Waste collections and disposal
  • Confidential waste
  • Electrical items uplift
  • Recycling

Events management

For more information on the following areas, email estates@st-andrews.ac.uk:

  • Exams
  • Ceremonial activities like installations, graduations and student opening
  • VIP events
  • Student events

Cleaning service

For more information on the following areas, email estates@st-andrews.ac.uk:

  • Routine and or scheduled cleaning
  • Unscheduled cleaning
  • Waste removal
  • Facilities replenishment
  • Maintenance requirement identification and fault recording
  • Contracted out and scheduled window cleaning
  • Contracted out sanitary waste removal
  • Events and conference cleaning
  • Period poverty government grant scheme

Project management – Estates-related Capital projects

For more information on the following areas, email estates@st-andrews.ac.uk:

Project management

  • Project management
  • Capital projects and improvements

Estates development

  • Estate strategic investment
  • Site master planning
  • Feasibility study
  • Conceptual design
  • Detailed design
  • Renovations
  • Construction 

Change management

  • Operational change authority, including governance 

Maintenance services

For more information on the following areas, email estates@st-andrews.ac.uk:

Preventative and reactive maintenance

  • Cooling
  • Electrical testing
  • Electricity
  • Emergency light systems
  • Gas
  • Heating
  • Joinery works
  • Painting and decoration
  • Portable appliance testing (PAT)
  • Plumbing
  • Refrigeration
  • Roof inspections
  • Ventilation
  • Water

Asset management

  • Asset lifecycle management
  • Backlog management
  • Commissioning and decommissioning

Building services: Electricity

  • Cooling, for example, air conditioning and refrigeration
  • Process cooling
  • Space ventilation
  • Air quality – High-Efficiency Particulate Air (HEPA)
  • Local exhaust ventilation
  • Bio and chemical safety containment
  • Humidity control
  • Light
  • Accessibility services, including doors, lifts and ramps
  • Safety services like fire detection and emergency lighting
  • Building systems monitoring and control
  • Electric vehicle (EV) charging points

Statutory maintenance management

  • Asbestos management
  • Asbestos register
  • Provision and Use of Work Equipment Regulations 1998 (PUWER)
  • Any other statutory regulations

Building services: Gas

  • Heat
  • Cool
  • Research, for example, laboratory natural gas supplies
  • Catering – cooking
  • Fuel for combined heat and power (CHP)

Building services: Water

  • Drinking water
  • Waste water
  • Process cooling and or heating
  • Sanitation
  • Hygiene (showers and washing facilities)
  • Laundry

Life safety

  • Defibrillators
  • Fire detection and safety
  • Firefighting equipment
  • Intruder alarms
  • Lifts

Technical building operations

For more information on the following areas, email smartbuildings@st-andrews.ac.uk:

Biomolecular Science Building (BMS)

  • Temperature monitoring
  • Critical alarm monitoring
  • Comfort level time clock schedules
  • C02 monitoring
  • Humidity monitoring
  • Freezer temperature alarm monitoring
  • Incubator temperature alarm monitoring
  • Trend logs
  • Energy reports
  • Air quality monitoring
  • Biomass performance monitoring
  • Metering

Grundfos machine health

  • Equipment vibration monitoring

Energy operations

For more information on the following areas, email smartbuildings@st-andrews.ac.uk:

Biomass

  • Biomass plant operation and management
  • District heat network operation and management

Solar energy (Solar 1 farm)

  • Photon energy operation and management provider

Complaints handling procedure (CHP)

  • CHP operation and management

Energy management

  • Energy demand management and optimisation of energy mix 

Change management – Estates small and minor works project

For more information on the following areas, email estates@st-andrews.ac.uk:

Small works coordinators

  • Contractor management
  • Roof, attic and hot work permits
  • Consultancy, design and management of all small works project management for reactive, repairs and planned works

Technical services

  • Subject matter expertise
  • Advice
  • Guidance
  • Consultancy

Change management

  • Operational change authority, including governance 

Sustainability and environmental services

For more information on the following areas, email environment@st-andrews.ac.uk:

Sustainability

University sustainability strategy

Engagement

  • Staff, student and community, campaigns, volunteers
  • Skillshare and toolshare
  • Training in environmental sustainability action

Water

  • Water utilities, connection, metering
  • Grey and black water disposal 

Biodiversity

  • Working group and action plan
  • Meadows, tree planting and external community collaborations depending on external funding requirements

Food

  • Fairtrade accreditation
  • Food sustainability advice services
  • Edible campus

Travel

  • Sustainable travel options
  • E-bikes
  • Carshare
  • Bike share, cargo bikes, bike shelters

Energy management

  • Energy efficiency
  • Renewable energy
  • Energy reduction 

Space management service

For more information on the following areas, email estates@st-andrews.ac.uk:

Space management

  • Utilisation management
  • Strategy
  • Moves
  • Optimisation
  • Reconfiguration
  • Space data services
  • Signage
  • Teaching space and space refurbishment

Estates information support

  • Computer-aided design (CAD) and drawing services

Property management services

For more information on the following property management services, email estates@st-andrews.ac.uk:

  • Commercial
  • Tenancy
  • Leases
  • External relationships
  • Business continuity