Question: As DoPGR I have declined/approved a Discounted time request by error?
If you have declined a request an email will immediately be sent to the student, so the first step is to contact the student explaining a procedural error has happened and will be rectified as soon as possible. If you have approved a request in error, you do not need to contact the student as they will not have received a notification.
The next step is to contact itservicedesk@st-andrews.ac.uk including the username and matriculation number of the student associated with the request, and the MMS team will roll back the request so that the appropriate decision can be added.