Question: As DoPGR I have declined/approved a Discounted time request by error?

If you have declined a request an email will immediately be sent to the student, so the first step is to contact the student explaining a procedural error has happened and will be rectified as soon as possible. If you have approved a request in error, you do not need to contact the student as they will not have received a notification.

The next step is to contact including the username and matriculation number of the student associated with the request, and the MMS team will roll back the request so that the appropriate decision can be added.