Advice and support
The University has a number of ways to support students in their transition to university life.
Advice and Support Centre (ASC)
The Advice and Support Centre (ASC) is the main information point for the University. You can walk in with any query and they will help or direct you to the appropriate office.
Whether you are short of money, needing to make a payment, looking for a letter to prove you are a student, dealing with an expiring visa or simply having a bad day – they can help. The ASC is also the main daytime emergency contact point. With links to all major university offices, the ASC is the quickest way to get things done!
Students seek support for a wide variety of reasons. If a query cannot be resolved instantly at the Advice and Support Centre, you may be offered an appointment with a support adviser. The support adviser will listen and advise you about the different types of support available in the University, locally and online. They may help you to resolve your issue, arrange to meet again, or may refer you onto another colleague or service. Find out more about support advisers.
Students with disabilities
The University is committed to supporting students with disabilities through the transition to University and throughout your studies. Some support to assist you through your time at St Andrews can be put in place before you start your studies, and we would strongly recommend that you contact the disability team before you arrive in St Andrews. In the first instance, please email email@example.com to contact one of the disability team members.
Find out more about the support available to students with disabilities.
All of us are affected by mental ill-health or emotional distress at some point in life. Some experience mental illness or emotional distress directly, and others have friends or family who suffer.
University can be an exciting time, offering independence and further opportunities for learning; however, facing more intense academic experiences without our familiar network of support can trigger emotional distress or mental illness. University can offer an opportunity to learn about building resilience and recovering, but it can also be a challenging environment if your illness is preventing you from being able to function academically and socially.
The message we want to share is that people recover from mental illness, and often the first step is simply to talk to someone. Whether your concern is for yourself or another, please make contact as soon as possible with Student Services, and we will try to help. Just email firstname.lastname@example.org.
It is important that every student is registered with a medical practice. You are encouraged to discuss new or existing medical conditions with your GP.
We recognise that commuting students may have different needs to the wider St Andrews community and make every effort to engage with students who live outside of St Andrews. This involves offering opportunities for you to meet other commuter students and to access our systems in a more flexible format.
Please ensure that you declare your commuter student status when you matriculate. This entitles you to a number of allowances and opportunities for commuter students. Find out more about the opportunities for commuting students.