Make and receive calls in Microsoft Teams

Make and receive calls

Use the search bar in Teams to find and call other staff members. You can search by:

• name
• username
• phone extension

Learn how to make your first call in Microsoft Teams

International calls

All staff using Teams Phone can make domestic calls.

If you need to make international calls as part of your role, speak to your budget holder and log a call with the IT Service Desk.

Check your voicemail

Use the Calls tab in Teams to check your history and listen to voicemails.

Adjust voicemail settings

You can change your voicemail settings to:

• record a greeting that plays when you're out of office
• create a greeting using text-to-speech
• end calls without playing a greeting
• send unanswered calls to a different number

Call forwarding

You can forward your calls to another number or Teams member, or have another phone ring along with your work phone when you get a call.

You can also manage calls using the Teams mobile app. 

Visit Microsoft's support page for instructions on setting up these features.

Do not disturb and priority access

You can change your Teams status to manage who can call you. You can set your status to Do not disturb so new calls will go to voicemail or another number. You can make exceptions so certain people can still call you even in this mode.