Add a shared mailbox in Outlook

Updated on: 29 August 2025

Access emails once you've been added to a society or team mailbox.

When you start a new role or join a society, you may be added to a shared mailbox. Use this guide to add it to your University email account.

Windows

Open Outlook and go into the File Menu in the top left.
Select Add Account.
Enter the email address of the shared mailbox you wish to add. For example: exampleteam@st-andrews.ac.uk.
Select Connect.
When the St Andrews sign-in page loads, select Sign in with another account.
Enter your own University email address and password (not the shared mailbox details). You may be prompted to authenticate using multifactor authentication.
Select Done.
Close and reopen Outlook. The shared mailbox should be listed on the left.

Go to the Mac Outlook tools menu and select Accounts.
Select Delegates and Sharing to add an account.
Enter the email address of the shared mailbox you wish to add
Select Connect.
When the St Andrews sign-in page loads, select Sign in with another account.
Enter your own University email address and password (not the shared mailbox details). You may be prompted to authenticate using multifactor authentication.
Select Done.
Close and reopen Outlook. The shared mailbox should be listed on the left.

Sign in to your account in Outlook on the web.
On Outlook's web navigation bar, select your profile picture.
Click Open another mailbox.
Type the email address of the other mailbox that you want to open, and then click Open. Another Outlook tab will open with your shared mailbox.

Tap on your profile icon on the top left.
Tap the envelope with a '+' symbol on the left.
Select Add shared mailbox.
Enter the email address of the shared mailbox.
Select Add shared mailbox. The shared mailbox will appear alongside your own in the Outlook mobile app.