Residential and Business Services - Mission Statement
"We take pride in passionately delivering accommodation, catering and commercial services to support a World Class University experience"
Strategic Plan 2013-2023
Goal 1
To interpret and support the University's strategic ambitions, particularly its student recruitment targets.
Goal 2
To develop and maintain residential accommodation and other services which continue to meet the expectations of students, staff and other users.
Goal 3
To provide a responsive and customer focused approach to the interaction with students, staff and other customers in support of the University's wider ambitions.
Goal 4
To operate efficient services which deliver the financial performance necessary to sustain the organisation, and contribute to the financial well being of the University.
Goal 5
To promote the facilities and services offered to our students, staff, external customers, visitors and stakeholders in a highly effective manner.
Goal 6
To develop an integrated approach to planning, service delivery and problem resolution with other services and specialists, predominantly, but not exclusively: Student Services, Estates, IT Services, Finance, Procurement and HR and within the various sections of RBS.
Goal 7
empowering appropriate skilled and experienced staff who are motivated to work together in pursuit of the organisational goals and objectives.
Goal 8
To identify and evaluate risk to the organisation, with emphasis on systems, staff and compliance