Inter-Library Loan

• What we will do
• How this will be delivered

What we will do:

We will allow staff and students to request materials not held by Libraries & Museums, including books, book chapters, journal articles, theses, and reports, to support your teaching and research needs. 

• We will provide clear email updates on the status of your request, including any charges or fines.  
• For physical Inter-Library Loan (ILL) items, we will inform you if the item can be borrowed or is restricted to in-library use only.  
• We will process new requests within 24 hours (Monday to Friday).  
• Articles and book chapters generally arrive within 3 days, and physical books typically within 10 working days.  
• Requests from non-UK libraries may take up to 3 months. 

How this will be delivered:

• We will send articles and book chapters to your University email as PDFs via secure download links. 
• We will provide you with a password-protected login to access the files, allowing up to 5 views per file. 
• We will keep the files available for 30 days after your first access or until you reach the maximum number of views, after which the files will be removed. 
• If the files are not accessed, we will keep them available for 30 days from the request date before automatically deleting them. 
• We will make physical ILL items available for borrowing or consultation at the Main Library and Martyrs Kirk Thomson Reading Room.