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The telephone system

The University of St Andrews telephone system employs an Aastra MX1 Telephony Server. Servers are distributed in 5 exchanges throughout the University. These Servers connect approximately 7500 digital and analogue extension ports to the system. (10000 extensions max.). The 5 exchanges are linked by a University owned, dedicated optical fibre Broadband Premises Network (BPN) utilising Fibre Distributed Digital Interface (FDDI) protocol at 100Mbs.

With effect from 01 February 2003 the University has provided telephone services for the student population living in University owned Halls of Residence (ResTel). Of the 7500 total extensions in use in the University approximately 3900 are in student residences. Aastra's Manager Provisioning and Manager telephony software is used by the Telephone Office to administer moves and changes on a daily basis, including defining classes of service, category set-ups, hunt groups, pick up groups and much more.

Voice mail

The University uses NETCALL for its voice mail system to provide voice mail services for staff and Students on a single platform. The NETCALL software also provides "call distribution facilities. This is run by the Telephone Office office. All enquiries should be directed to extension 2100/7221.

Call logging

The Telephone Office logs all calls using CTI Data Solution's Proteus Enterprise call-logging software, installed on an Intel Pentium III-based Panrix server running Microsoft Windows. These call logs are used to generate monthly billing for all Schools' and Units' monitor external call traffic and as a basis for most of the telecoms related reporting requirements.

The ResTel office operates a system provided by BITEK and provides seperate billing arrangements for students within the University Halls of Residence.

System development

The Telecoms and Infrastructure Manager is actively involved in developing a number of interlinked programs, utilising the data generated by the MX1, in Microsoft Visual Basic 6 in order to analyse the running telephone system and to ensure its effective use by staff and students. Likewise the Telephone System Administrator uses Microsoft Access 2000 to analyse the data generated by the system in order to produce a variety of directories and specialised reports for use within the Telephone Office and externally on the University of St Andrews website.

We are constantly revising and updating our skills in order to keep abreast of changes in telecommunications, which happen on an almost daily basis. We have investigated Voice over IP Telephony (VoIP) with a view to providing better services for our clients. The MX1 is VoIP capable but it is not yet enabled because the current telecommunications backbone does not give sufficient quality of service (QoS) to support this mode of communication. An upgrade of the exchange software in December 2010 has brought new innovations which may be of benefit in the future. These innovations are special to type Digitally Enhanced Cordless Telephones (DECT), individual extension profiling, hotdesking and call by name directories for digital extensions.

For more information and any enquiries please call the Telephone System Administrator on ext 2100.

Contact

Telephone Office

Old Union
79 North Street
St Andrews
Fife
KY16 9AJ
Scotland, United Kingdom

Tel: 01334 462100