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Support Advisers

What is a Support Adviser?
Like all of Student Services, Support Advisers are there to work together with students to enable them to get past the hurdle they are facing and to support them in making the most of what University life has to offer. Rather than always providing the answers, Support Advisers aim to develop student resilience by empowering students and equipping them with the resources they need.

Additionally, Support Advisers work closely with others within and out-with the University and will also make an initial assessment of needs and risk, providing onwards referral as appropriate.

The Support Advice Team
Our Support Advisers have years of experience of working with students in a variety of departments. Most have worked at the University for many years and know the local context well.

They are not mental health professionals and do not deliver counselling as part of their Support Advising role. However, members of the team have training in many areas of counselling skills, coaching psychology and positive psychology, sexual assault reporting, money advising and disability legislation, amongst others.

What does a Support Adviser do?
Support Advisers offer a listening ear and someone to whom you can ask any questions without fear of being judged. Support Advisers will listen in a private, one-to-one setting and appointments are usually for up to 30 minutes. Students can normally expect see a Support Adviser within 2 days and they will work together with students to develop a mutually agreed approach to tackling the issues.

If students have an urgent enquiry, an appointment with a Support Adviser will be prioritised. Additionally, Support Advisers can call on people to assist students in an emergency situation and can help arrange an urgent appointment at the Health Centre when deemed necessary.

Promoting health and wellbeing
The Support Advisers aim to promote student health and wellbeing and have access to a large bank of self-help resources and programmes for students to access.

These include a library of electronic resources and books on a range of topics such as stress management, family difficulties, anxiety, self-esteem, relationship problems and bereavement, amongst many others.

Additionally, students are encouraged to access ‘SilverCloud’, a programme offering on-line Cognitive Behavioural Therapy (CBT). This covers a range of topics such as anxiety, depression, stress, sleep and eating disorders (to name a few), and is a free and easily accessible resource for students to use.

Access to counselling and Specialist Advisers
Often, with straightforward enquiries the Support Adviser is the only person a student needs to see and the problem can be solved, quickly and easily. However, they can also arrange an appointment with one of our counselling team or specialist advisers (for money, international or disability queries), as needed.

If a referral for counselling is required, the Support Adviser will continue to provide support and will signpost students to resources they can continue to access in the interim (as above).

Academic Advice and Support
Support Advisers have experience of academic matters and will help if students have any queries or are unsure of what to do. Whilst some issues can be resolved easily, if necessary, they will also signpost students to their academic school or others within the University for guidance on how to proceed.

Additionally, Support Advisers are available to provide to advice if students are considering taking a break from their studies for a period of time (taking leave of absence) and will proactively monitor self-certifications of absence and Academic Alerts, as these students may possibly need help.

Other support available
Support Advisers can refer you to people externally too, such as referrals to alcohol and drug support agencies, or joining local town support groups etc. Additionally, they liaise with Wardens in the Residences (who are also part of Student Services) and the staff within Schools, and try to facilitate support for students throughout the University.

How to book an appointment
Support Advisers usually work from Eden Court, The Scores. During semester time, we offer extended hours and you can make an appointment from 9am-7pm Monday-Friday.

To make an appointment with a Support Adviser:

Call the Advice and Support Centre (ASC) on 01334 462020 or e-mail theasc@st-andrews.ac.uk

Alternatively you can book online at http://universitystandrewsstudentservices.simplybook.me/index/about

You can also visit the ASC at:

The ASC
Advice and Support Centre
79 North Street
St Andrews
Fife
KY16 9AL

Contact

The ASC

Advice and Support Centre
79 North Street
St Andrews
Fife
KY16 9AL
Scotland, United Kingdom

Tel: 01334 462020
Fax:01334 461716

Contact

Student services

Eden Court
The Scores
St Andrews
Fife
KY16 9AS
Scotland, United Kingdom

Tel: 01334 462720
Fax:01334 464007

Eden Court location map

  • Book an Appointment online