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Wellbeing, Counselling and Mental Health

Coronavirus Update: We are offering appointments via video or audio calls with our Advisers and Counsellors using Microsoft Teams. Teams can be accessed through Office 365 and is available from the University’s website.  When making an appointment please indicate your preference for a video call, audio call or online chat.  If you encounter problems accessing your appointment via Teams or there are practical or personal barriers to doing so, please email the ASC or your adviser and we will be happy to work with you to explore options for you to access the service.

Click here to book an appointment online


Wellbeing Advisers are great to speak to about anything. They are frontline staff members who will listen and give you advice on a broad range of issues. Sometimes the one appointment itself is enough. But if next steps are identified, these may include:

  • Referrals to other specialist advisers, e.g. Money, International, Disability, Careers, or CEED.
  • Referral to a Counsellor or Mental Health Coordinator
  • Support as you read self-help books or work with online Cognitive Behavioural Therapy - Silvercloud
  • Coaching
  • Referral to Academic School/Faculty
  • Referral to presentation/workshops/support group/peer support
  • Referral to external agencies e.g. NHS, solicitor, private or voluntary agencies

Wellbeing Advisers have years of experience of working with students in a variety of settings. Most have worked at the University for many years and know the local context well. They are not mental health professionals or counsellors but have training in many areas including sexual assault reporting, money advising and disability legislation, amongst others.

Phone 01334 462020 or email


Could you use help with some of the big questions?

  • Building confidence and developing resilience
  • Increasing productivity
  • Realising your strengths and maximising effectiveness
  • Understanding your values and beliefs
  • Dealing with pressure and coping with stress
  • Managing relationships
  • Problem solving
  • Keeping focused, staying motivated and taking action
  • Feeling stuck and choosing a direction

If you are interested in restoring or developing your wellbeing by discussing any of these issues, meeting a coach for a few sessions might be a good option. Our Coaches are staff who have been trained in Coaching. Please email


Counsellors work collaboratively with you to help you find perspectives and strategies to cope with difficulties and to build emotional resilience.

If you are interested in seeking counselling, you may, in the first instance, want to meet a Wellbeing Adviser, as they are best placed to help you identify the most suitable way forward. Alternatively, you may want to meet a counsellor for a therapeutic conversation. The conversation may take up to 40 minutes. Sometimes this conversation is enough in itself, although the range of other options may include:

  • Telephone follow-up
  • self-help books (Bibliotherapy)
  • online support (Silvercloud)
  • referral to presentations/workshops
  • referral for coaching
  • short-term counselling
  • evidence based CBT
  • referral to the Mental Health Co-ordinator

If you would like to arrange a therapeutic conversation please book an appointment online.

Our Counsellors come from a range of professional backgrounds and also have Postgraduate Counselling qualifications,with prior experience in Counselling. Most are BACP registered, HCPC accredited or accredited Cognitive Behavioural Psychotherapists (BABCP). Email

Mental Health

Our Mental Health Co-ordinator offers students with mental health worries a range of assistance but does not replace any service that is offered by NHS.

If you have a history or current diagnosis of a mental health issue and have been advised to seek support with a mental health problem, please phone: 01334 462020 or email

Alternatively you can book at appointment online or contact a Wellbeing Adviser.

Student Services believes that all students have as much right to psychological health as to physical health. Our services are available to all students irrespective of gender, nationality or other defining characteristics. As mental health is on a continuum, so are our services.

We offer confidential conversations through a system of Matched Care to ensure students receive evidence based, yet lightest touch, assistance. Counselling is one of a range of professional services offered. Other services include, Wellbeing Advice, coaching and support for those with Mental health issues.  We use a ‘lightest touch’ approach in order to promote the autonomy and independence of our students, who are tomorrow’s leaders. Helping people recover by providing too much support can drain resilience.

In total, Wellbeing Advisers, Counsellors and Mental Health Coordinators offer around 380 appointments per week during semesters. Appointments can be booked online, or you can contact The ASC be emailing

If you cannot find an appointment at the right time, please call us as many more appointments are available in addition to the online appointments.

Our services are free to all matriculated students of the University and we comply with the University Data Protection Code.

For more information about confidentiality, please read Student Services Confidentiality Statement (PDF, 626 KB)


Wellbeing talks

If you want to find ways to help improve mental health for yourself and the wider student body.

A-Z of Wellbeing

A range of resources to help with common challenges.



Advice and Support Centre
79 North Street
St Andrews
KY16 9AL
Scotland, United Kingdom

Tel: +44 (0)1334 46 2020
Fax:+44 (0)1334 46 1716


Student services

Eden Court
The Scores
St Andrews
KY16 9AS
Scotland, United Kingdom

Tel: +44 (0)1334 46 2720
Fax:+44 (0)1334 46 4007

Tell Us What You Think

We welcome feedback about your experience with Student Services. Whether your experience has been positive or negative we would like to hear about it so we can understand what we did right or where we could have done better. If there are issues with the service that need to be resolved or if you haven’t formed a good rapport with your Adviser/Counsellor we may put you in touch with an alternative member of our team or signpost you to an external source of support (if appropriate). Please share your feedback with Adam Welstead ( or Dr Penny Turnbull ( Assistant Directors of Student Services. Alternatively, you can fill in our Comments and Suggestions online survey.

Please also be aware that the University has Complaints Handling Procedure for formally addressing concerns.

Eden Court location map

  • Book an Appointment online
  • Documents