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What you should do if the situation IS urgent

A situation is urgent if:

  • You believe the student may be at risk of harm to him or herself, or others.
  • You are concerned for one or more of the following reasons:
    The student
    • May be at risk of serious self-harm
    • Is violent or threatening violence to people or property
    • Has completely stopped functioning
    • Seems very disorientated and out of touch with reality
    • Is behaving out of character
    • Expresses suicidal thoughts
If the student will accept help If the student will not accept help

In office hours

Advise the student sees his or her GP and / or Student Services.  If necessary, arrange for the student to be accompanied.

Alternatively, contact the appropriate agency, e.g. ambulance, police

In office hours

Contact Student Services and / or your line manager.

If in University accommodation, contact Student Services.

Out of hours

Call the Out of Hours team on 01334 476161 or contact NHS24 (08454 24 24 24).  If all else fails, call the emergency services.

Next day, advise Student Services, email: studentservices@st-andrews.ac.uk

Out of hours

Call the Out of Hours team on 01334 476161 and / or the emergency services.

Next day, advise Student Services, email: studentservices@st-andrews.ac.uk

 

In all situations

Try to stay calm

Engage with the student if possible, but put safety first

Prioritise your own safety and that of others at the scene

Whenever possible, make sure that you have back-up available

Make sure that you debrief by talking the situation through with a colleague or Student Services

Keep a written record

ASC - Advice & Support Centre

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