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What you should do if the situation does NOT require immediate action

It is not urgent if there is no immediate risk to the student, or others, although the student may be:

  • Depressed, anxious, generally stressed
  • Homesick, lonely and isolated
  • Having problems with relationships
  • Suffering from low self-esteem
  • Bereaved
  • Having unexplained study or money problems
If the student will accept help If the student will not accept help

Decide who is the best person to help You can make it clear that you will help if the student changes his or her mind.


Seek advice from Student Services
If you feel you could help the student you must ensure that If you feel someone else should help the student You can monitor the situation

Seek advice from your line manager
You have the time and/or skill Are you clear what the student needs? Refer to later pages  
It does not conflict with your role If so, refer directly  

You are able to:

  • Listen to the student's concerns
  • Offer practical advice
  • Provide reassurance
  • Show your concern by following up your conversation at another time
If you are unsure then seek further advice from a colleague or speak to Student Services  

In all situations

Make sure that you debrief by talking the situation through with a colleague/line manager or Student Services.

ASC - Advice & Support Centre

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