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  2. Policy on dealing with abusive, persistent or vexatious complaints and complainants

    https://www.st-andrews.ac.uk/policy/university-governance-complaints/vexatious-complaints-policy.pdf

    To ensure that access to the Complaints Handling Procedure is reasonably available, and that the University’s ability to provide services is not unduly degraded, through unacceptable behaviour and/or vexatious use.…

    To ensure that access to the Complaints Handling Procedure is reasonably available, and that the University’s ability to provide services is not unduly degraded, through unacceptable behaviour and/or vexatious use.

    File location:
    University governance > Complaints
    Published date:
    8 September 2021
    Document type:
    Policy
    Scope (applies to):
    Staff and students