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Personal Development Management System

Passport to Administrative Excellence

Key details: This passport programme is for those working in administrative roles to develop their skills and knowledge. Please discuss this programme and obtain approval from your manager before submitting your request.

Request place


  • Professional staff

Programme information

The Passport comprises a mix of core and optional training courses. All participants in the scheme need to complete the core modules including passing 2 Microsoft Office Specialist Certification exams at any level, please see the link for further information: Microsoft Office Specialist Certification. A participant must attend a minimum of two optional courses but any appropriate optional courses are decided on by the individual and their manager.. Completion of the Passport will result in the award of a certificate which the individual can add to their CPD record. Participants also retain ownership of the passport as a learning log which they can refer to in the future. The time frame to complete the programme is 30 months.


  • Provide a structured development programme for administrative staff
  • Build on existing skills and knowledge
  • Raise awareness of administrative processes across the University
  • Develop new skills in a range of related areas
  • Experience a wide variety of development activities
  • Choose own direction by selecting a tailored learning programme


9 courses - you have to complete all of these.

  • Customer Service Excellence
  • Dealing with Difficult Behaviour 1
  • Effective communication
  • Environment Culture
  • Information Matters
  • MOS Exam Certification 1
  • MOS Exam Certification 2
  • Resilience in the face of change - part 1
  • Time Management


9 courses - you have to complete 2 of these.

  • Budget Management
  • Dealing with Difficult Behaviour 2
  • Discover your team role
  • Effective Meetings
  • Effective Report Writing
  • Recruitment & Selection Practical - Professional Staff
  • Resilience in the face of change - part 2
  • Taking and Producing Minutes of Meetings
  • Writing Effective Emails

Programme organiser