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1 - 3 of 3 courses

  1. Course full, waiting list bookings only

    Dealing with Difficult Behaviour 1

    Audience: Academic staff, Professional staff, Research staff, Research supervisors

    Date: Tuesday 18 February 2025

    Times: 09.30 to 12.30

    Programme: Dignity and Inclusion Portfolio

  1. Student and Customer 'First Contact'

    Audience: Academic staff, PG research, Professional staff, Research staff, Research supervisors

    Date: Wednesday 5 March 2025

    Times: 13.00 to 16.30

    Key details: In-person, instructor-led workshop designed to empower and build the confidence of front-line, public-facing employees in schools and units manage challenging customer contact situations.

  1. Course full, waiting list bookings only

    Dealing with Difficult Behaviour 2

    Audience: Academic staff, Professional staff, Research staff, Research supervisors

    Date: Tuesday 18 March 2025

    Times: 09.30 to 11.30

    Programme: Dignity and Inclusion Portfolio