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Personal Development Management System

Assertiveness Skills

Audience: Professional staff

Date: Tuesday 4 May 2021

Times: 10.00 to 12.00

Programme: Passport to Management Excellence
Programme: Dignity and Inclusion Portfolio
Programme: Passport to Health and Wellbeing

Key details: Microsoft Teams. You will be emailed a calendar invite in advance for you to join on the day.

Target audience

Open to all staff

Course information

Are you too busy to attend training courses because you find it difficult to say no? If yes, then this two-hour condensed Assertiveness Skills Session may be helpful.

In a short time, you will discover how becoming more assertive can be of benefit to you not only at work, but at home. You will also have the chance to both learn about and practise using some assertiveness techniques.

Aims and objectives


  • To give an introduction to Assertiveness Skills, and opportunities to explore their practical application.


  • Understand the difference between aggressive, assertive and passive behaviour
  • Be familiar with assertiveness techniques
  • Practice assertive behaviour using assertiveness tools


Mrs Lynn Neville (OSDS)

Course provider