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Personal Development Management System

Dealing with Difficult Behaviour 2

Audience: Academic staff, Professional staff, Research staff, Research supervisors

Date: Friday 26 February 2021

Times: 09.30 to 11.30

Programme: Passport to Administrative Excellence
Programme: Dignity and Inclusion Portfolio
Programme: Passport to Health and Wellbeing

Key details: Zoom meeting. You will be emailed a link in advance for you to join on the day. For staff who have attended Dealing with Difficult Behaviour 1 previously.

Target audience

Staff who have attended Dealing With Difficult Behaviour 1

Qualifications needed

Attendance at Dealing with Difficult Behaviour 1 at any time

Course information

The course is designed for those who meet with challenging behaviour in the workplace and beyond.

We will do a quick overview of the behaviours: Passive, Aggressive, Manipulative and Assertive and discuss the behaviours that let YOU down. The course is designed to increase your self-awareness, challenge your present way of working and motivate change.

The course is open to dialogue in a confidential group setting where narrative is encouraged so you can learn from each other. Be prepared to share your story BUT also know it is not essential and if you do not want to speak out, this is okay. Never underestimate the power of communication whether it is listening or talking

Aims and objectives

  • Understand how to give constructive criticism
  • Learn how to handle your anger and frustration
  • Understand and develop the courage to change
  • Learn how to develop positive relationships at work


Sylvia Hillman

Sylvia Hillman is a conscientious, influential and enthusiastic Trainer/Therapist and Career Consultant with over 20 years of experience, working with adults and students in further and higher education as well as experience in managing in the private and voluntary sector. Previous work experience was in the recycling and fitness industry.

Has a wealth of consultancy experience with military personnel in resettlement and provides guidance and advice in supporting change in the workplace, aiding transition and exploring difficult behaviour in working relationships.  Is supportive, friendly and understands the constant demands and expectations in the fast moving work environment. Holds the Postgraduate Diploma in Career Guidance and Advanced Diploma in Teaching Further Education gained whilst teaching HNC in F.E.  Autonomous, people focussed, enjoys variety and challenge.

Sylvia also trained in psychodynamic and person-centred counselling with a post graduate diploma (with distinction) and MSc from Edinburgh University.  She has worked with risk, resilience and a great deal of change, personally and within various organisational structures. Has extensive experience working  with a range of health and wellbeing concerns with a personal interest in the neurodiverse brain  and the menopause. A  BACP accreditated and professional member.

Course provider