IT support

There is a range of IT support available for students at the University. After you arrive at St Andrews, you should connect to the University's wifi network, Eduroam. There are also many free services you will gain access to as a student, including Microsoft Office 365.

The IT service desk is happy to help if you require support, advice or guidance with any IT matter at any time.

Two students using University computers

Get online

Connect to Eduroam wifi

Eduroam is the University's wifi network. You can connect most devices to Eduroam by following these steps:

  1. Connect to uos-connect wifi.
  2. Open a web browser and go to http://connect.st-andrews.ac.uk.
  3. Click 'Go to eduroam setup'.
  4. Log in with your University username and password.
  5. Click 'Download eduroam profile'.
  6. Connect to Eduroam wifi with your University username and password.

If your device cannot connect to the wifi, you can use an ethernet cable in your hall of residence instead. Ask you residences manager for an ethernet cable to use in your room.

Find out more about internet access in halls of residence, across the University, and for visitors on the internet access page

Android devices

If you're using an Android device, you'll need to configure additional settings.

EAP method  TTLS 
Phase 2 authentication  PAP 
CA certificate  Certificate file downloaded from uos-connect 
Identity Your St Andrews email address
Anonymous identity @st-andrews.ac.uk

Printing

You can print, scan and copy documents using printers installed across the University with the Uniprint system. See all printer locations.

Uniprint is a "pull" print system, which means you can retrieve your print job from any public printer by logging in using your St Andrews ID. University printers operate on a pre-pay system, so you will need to top up your printer account before you can print. 

Top up your print account

Two people using University printers

PC clinic

Take advantage of the affordable tech support for your personal devices. The PC Clinic fixes smashed phone screens and corrupted Windows and Apple devices, along with other issues.

How it works

  1. Explain your tech issues using the book a service form.
  2. The PC clinic will get in touch with a repair cost.
  3. Pay online through the Online Shop.
  4. Pick up your device from the IT Help Point.

PC clinic site

IT staff helping student

Get IT help

The IT Service Desk will be your main point of contact for all computer, internet and other IT-related issues. You can reach the IT Service Desk through the following ways:

IT help desk in the main library