Software, hardware and connectivity requirements
This page outlines software, hardware and connectivity requirements for online learning.
Please contact the IT Service Desk if you require assistance with any of the suggestions on this page.
If you do not own technology that meets the required specifications outlined below, please contact Student Services. Your request will be reviewed and approved by the approval board before the necessary technology is provided. Find out more about the process for requesting technology (PDF) .
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Your personal computer should meet the following system requirements:
- Windows devices should run Windows 10.
- Apple devices should run a minimum of MacOS 11.
- Web browser devices should run up to date web browsers for the best experience.
Students should check with individual Schools for any subject-specific hardware guidance.
Headsets
Most devices have a built-in microphone, camera and speakers which can be used to participate in tutorials and lectures. Headphones or headsets are recommended if you have them as this improves the quality of sound, avoids echo and minimises background noise.
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You should make sure your devices are up to date so you have the latest security policies in place. iOS and Android devices should be running the latest operating system.
If you own your device, don’t ignore software updates and avoid downloading apps from unofficial app stores. Stick to Google Play or the Apple App Store.
Headsets
Most devices have a built-in microphone, camera and speakers which can be used to participate in tutorials and lectures. Headphones or headsets are recommended as this improves the quality of sound, avoids echo and minimises background noise.
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The University subscribes to Microsoft 365, which means you can access Office applications and productivity tools (such as Teams) for free. These applications can be downloaded to up to five of your personal devices. You’ll find more details on the Office 365 web page.
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If you're looking for software, you'll likely find it in Apps Anywhere. Apps Anywhere is a web portal which delivers software applications to University PCs. You can use some software on your personal device.
Access software through Apps Anywhere. -
F-Secure for Windows and Mac are available in Apps Anywhere.
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You will be required to set up multi-factor authentication to secure your St Andrews user account. Information on how to set this up can be found on the multi-factor authentication web page.
Once you set up multi-factor authentication, you need to verify your identity using either a smartphone app, mobile phone or landline number or a text message.
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For remote learning, you need to have reliable broadband internet access; a service of at least 3Mb/s will ensure you have the best experience when accessing online resources.
To ensure optimal performance, the following checks are recommended:
- Your home broadband provider will guarantee a speed for their service to your home. Check the speed in your house using one of the many broadband speed checkers available, e.g. Speedtest or Which’s broadband speed test. Ensure you are getting the speed you are paying for. If you are not, contact your internet service provider, as they may be able to resolve the issue or offer alternative solutions.
- Router location and connection – your connection will be impacted by the walls in your house; if performance is poor, try to use your device close to the router. Consider using an ethernet cable to connect directly to the router, by doing so you are likely to achieve a faster, more stable connection than Wi-Fi. If you need to work in a more remote location in your home it may be worth considering buying a Wi-Fi extender, which can help to boost the signal.
- Reducing interference – Wi-Fi signals can be subject to interference from several sources including neighbouring Wi-Fi transmissions and even using microwave ovens or other electrical equipment nearby.
- Other users of the broadband connection – if other members of your household are streaming videos or playing an online game while you work, this may affect your device’s internet connection.
If you followed the steps above and your connection is still poor, then also consider the following:
- Use data from your mobile phone – you may be able to tether your phone as a Wi-Fi hotspot to your computer. In certain locations coverage may be better than fixed line broadband. However, ensure you don’t go over your data usage allowance or you may incur significant costs. Many phone and SIM providers offer an unlimited data tariff at a reasonable price.
- Reduce the bandwidth of the applications you are using – if you are struggling to maintain a working connection then switching from video to audio conferencing will significantly reduce your data requirements. Also, turn off other services and devices that may be using the connection.
- Your home broadband provider will guarantee a speed for their service to your home. Check the speed in your house using one of the many broadband speed checkers available, e.g. Speedtest or Which’s broadband speed test. Ensure you are getting the speed you are paying for. If you are not, contact your internet service provider, as they may be able to resolve the issue or offer alternative solutions.