Contact Us

During the semester, you can reach Nightline by phone, instant message, or email.

Phone Line

Our phone lines are now closed! They will open when halls reopen next semester.

01334 46 2266

Instant Message

Our IM service is currently closed for the summer and will open in September.

To learn more about the IM service, check out our FAQs.

When you have finished talking to our volunteers, please exit the chat room by clicking the red ‘X’ in the window before you close your browser. Thanks!

Email

Available 24/7. We aim to respond within 48 hours and guarantee a response within 72 hours.

nightline@st-andrews.ac.uk

If Nightline is unavailable:

If you need immediate support and our phone lines or instant message is busy, you can try contacting Samaritans, who offer a 24-hour listening service at 116 123. If you’re having a student welfare emergency and would like to speak to someone face-to-face, you can try the University Security & Response team on 01334 46 8999.

What is Nightline?

Nightline is a student-run, confidential, anonymous listening and information service at the University of St Andrews. Our dedicated volunteers have been providing this service for over forty years. Our aim is to provide a safe space for students to speak about whatever might be on their mind in a non-directive, judgment-free environment.

St Andrews Nightline is affiliated with Nightline Association, and our service has consistently shown to be of high standards.

How can I contact Nightline?

Currently, Nightline is running a reduced service over the summer and is reachable via email.

During term-time phone, instant messaging, and email service are all available.

Our nightly instant messaging service is available every night from 8pm-12am.

You can call our phone line every night between 8pm - 7am. Calls to our phone line cost your standard network rate. Calls to our Skype account are free and can be made from anywhere in the world.

You can email us at any time. Your email address will be anonymised, and a volunteer will respond to you within 24-48 hours. During the summer this wait time is extended to 72 hours.

Phone: 01334 46 2266
Instant Messaging: Click here
Skype calling: StAndrewsNightline
E-Mail: nightline@st-andrews.ac.uk

Who will I be talking to?

Nightline is staffed by two trained listening volunteers every night we are open, and all volunteers are students at the University of St Andrews. Our listening volunteers undertake a rigorous period of training as well as continuous training to ensure that they can provide the best service possible. We aim to have volunteers of different gender identities on shift each night so that at any time during the call you can ask to be passed onto the other volunteer if that would make you more comfortable. All of our training practices are in accordance with Nightline Association’s Good Practice Guidelines.

What can I contact Nightline about? What will a conversation with Nightline be like?

You can talk to Nightline about anything that’s on your mind; we are here to listen to you no matter what.

We operate on our 5 core principles of anonymity, confidentiality, empathy, non-judgment, and non-directivity. This means whenever you contact Nightline you will be listened to with empathy, and the volunteer you speak to will never make judgments about your situation, nor will they ever try to influence you or tell you what to do. We are here to help you explore your feelings and your options if you want to, but we will never advocate for a certain course of action. If you are looking for advice, but don't know who to contact, we can give you information about services that can provide directive advice.

We are also an information service, meaning our volunteers are equipped to help you find information you might be looking for, be that information about exam timetables, study spaces, taxi numbers, student events and societies, or anything at all.

Will things I talk about be kept private?

Nightline will always treat the information students choose to share with utmost confidentiality. Details of contacts will not be passed on to the University, and students can be assured that we will uphold our confidentiality policy.

Our email service is entirely anonymised; when you send an email to nightline@st-andrews.ac.uk, your personal details will be automatically anonymised before your email reaches our volunteers.

If you try to message us through Skype, your Skype username will be recorded in our Skype call log which is only visible to the Director and is cleared regularly (please only audio call us through Skype; we do not check or respond to voicemails or messages on our Skype account).

Additionally, there are certain cases under which we are legally obligated to disclose information, namely direct threats of harm to others or information regarding threats of terrorism, however those are exceptions to our rule of complete confidentiality. Learn more here.

What can I do when Nightline is closed or unavailable?

We have two volunteers operating the service each night, so sometimes when you try to call or instant message Nightline, the volunteers are busy with another call. If you can’t get through to a volunteer, or if you need to talk outside of our opening hours (8pm-7am), you are very welcome to try again later, send us an email, or contact another helpline.

For immediate support, the Samaritans helpline is available 24 hours a day for anyone experiences feelings of distress or despair on 08457 90 90 90 or at jo@samaritans.org.uk.

For St Andrews-specific help, the ASC (Advice and Support Centre) is located at 79 North Street and can be reached at theasc@st-andrews.ac.uk or 01334 46 2020 for any student-related issue. You can also contact Student Services and find out more about how they can help through their online booking system.

For BAME individuals, here is a list of available resources.

For members of the LGBTQIA+ community, here is a list of available resources.