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Spam and phishing emails

Learn how to deal with unwanted communications so that you can focus on the emails that matter.


A spam email is usually a non-malicious marketing email. It will be trying to sell you something or request you complete a survey, for example.

What to do if you receive one

You can:

  • delete it if it's a one-off
  • right-click the email and mark as junk, which gives you the option to completely block the sender



Phishing emails are malicious emails which are intended to trick the user into entering personal details. This includes usernames, passwords, and banking details, for example.

You will never be asked for this information by the University via email.

Giveaway signs to look out for include:

  • suspicious links
  • requests to verify your account
  • telling you to act urgently
  • asking for your login details
  • a sender that you've never met

What to do if you receive one

Forward the email onto so IT can intervene.


Quick answers

See if your question is answered in our quick answers.

Contact the IT Service Desk

Log a call using IT Self-Service
(01334 46) 3333
 Message us on Skype for Business
(Mon - Fri, 09:00 - 17:00)

Level 2
University Library
North Street
St Andrews
Fife KY16 9TR

Opening Hours
Mon - Fri
: 08:30-18:00
(front desk support
from 09:00)

Sat: 10:00-17:00
Sun: 11:00-18:00

The IT Service Desk is closed
for staff training on Fridays
between 09:30 and 10:30