Skip navigation to content

Have you been sent a phishing email?

Do you think you’ve received a phishing email?

Please forward it onto our dedicated inbox;
(please make sure that any attachments are also forwarded)

And we will look into it and make sure we are protected.

Please remember;

  • Does the email ask me to login?

This should act as a warning. IT Services will never ask for your password

  • Is there an attachment?

Are you expecting it? Be wary of attachments that you aren't expecting (even if they seem legitimate).

  • Does the attachment ask to run ”macros”?

Don’t let it, they are very rarely used.

  • Does the email contain a link to click?

Type the website in yourself, especially if it is your bank - don't just click on the link.

  • Does it ask for personal details?

Why is it asking for them? Its very unlikely that a legitimate company will ask for personal details in email - and they aren’t safe to send over email anyway.

  • Is there urgency?

A lot of phishing scams try to make you act quickly, for example;

“I need this paid, right now!”

“You only have 45 minutes to change your password”

“You account has been hacked, you need to fix it NOW”

Take a moment to verify the details.


Our IT Security Team provide comprehensive guidance and assistance across many aspects of computer and information security. This includes;

Information Security
Vulnerability Scanning and Management
Incident Response

For general enquiries, please contact the IT Service Desk. 

If you believe you have suffered a breach, believe your account is compromised or the matter involves sensitive data, please contact us on:

Our GPG details can be found here, in case you need to encrypt sensitive data. 

Travelling Abroad

Are you travelling abroad on University Business? We have some information to help you…

Travel introduces unique cybersecurity concerns. Travellers are often vulnerable to theft, malicious software, and covert surveillance. In addition, international travel can involve privacy and data import/export laws.

You may also want to look at the travel insurance pages here.


Don't let cybersecurity take a vacation

Continue good cybersecurity practices:

  • Backup your data before you leave.
  • Free wireless networks are generally insecure. Be careful what data you transmit over insecure networks.
  • Never let anyone else borrow or use your device.
  • Use the University VPN when possible.
  • Keep your devices physically secure.
  • Be wary of devices, such as USB drives, that you receive as gifts, as they could contain malware. When you return to the UK pass them to IT Services for inspection.
  • Disable broadcast services, including Bluetooth and Wi-Fi when they are not needed. These services have the potential to be used to launch attacks or introduce malware to your device.
  • Lock your screen or power off your device when you will be away from it.
  • Do not plug USB powered devices into public charging stations. Such stations can transfer malware to your device or download data from it.


Be familiar with the laws of the countries you're visiting

  • In some countries, customs agents or police officers can confiscate your device. They may require you to unlock or provide passwords for those devices. While your device is confiscated, it may be perfectly legal for those agents to search through your data.
  • In some cases, encrypted devices are permanently confiscated and some types of technology are not allowed at all. The document below gives some advice on countries


Lost or stolen devices 

This page outlines what you should do in case of stolen / lost devices;


Travel Guidance

We have put together some guidance outlining what you need to bear in mind when travelling to certain countries. This information can be found in the document below: 

Travelling abroad policy (PDF, 71 KB)






Quick answers

See if your question is answered in our quick answers.

Contact the IT Service Desk

Log a call using IT Self-Service
(01334 46) 3333
 Message us on Skype for Business
(Mon - Fri, 09:00 - 17:00)

Level 2
University Library
North Street
St Andrews
Fife KY16 9TR

Opening Hours
Mon - Fri
: 08:30-18:00
(front desk support
from 09:00)

Sat: 10:00-17:00
Sun: 11:00-18:00

The IT Service Desk is closed
for staff training on Fridays
between 09:30 and 10:30