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How to Get Help

In order to get help with your connection you can submit a connection problem directly to the our support staff within IT Service Desk.

Further help is also available from the IT Service Desk in the Main library.

You can contact the IT Service Desk:

By Telephone: 01334 463333 or simply ext. 3333

By email:

Or in person: Level 2, Main University Library, North Street (IT Help point at the back of the building). 


Additional help may be sought from IT representatives in halls where available. Details of these should be available in your hall of residence.


Quick answers

See if your question is answered in our quick answers.

Contact the IT Service Desk

Log a call using IT Self-Service
(01334 46) 3333
 Message us on Skype for Business
(Mon - Fri, 09:00 - 17:00)

Level 2
University Library
North Street
St Andrews
Fife KY16 9TR

Opening Hours
Mon - Fri
: 08:30-18:00
(front desk support
from 09:00)

Sat: 10:00-17:00
Sun: 11:00-18:00

The IT Service Desk is closed
for staff training on Fridays
between 09:30 and 10:30