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Remote access to University network facilities

Home broadband, and Internet connections in hotels, now make it much easier to access the University network and facilities remotely.  It is important to remember that access to some facilities requires you to be effectively connected to the University network by Virtual Private Network (VPN), as described below. 

If you connect to the Internet from outside the University or by using a commercial Internet Service Provider (via broadband) then your access to the University facilities will be restricted and controlled, for obvious security reasons. If you connect to the University wirelessly from a participating institution via eduroam, similar restrictions will apply.

Virtual Private Network (VPN)

A VPN connection is broadly equivalent to a direct connection to the University network. To set up a VPN, you need to download, install and configure the Cisco AnyConnect Client.  You can download the installation file here, where you will also find full instructions.  There are versions of the VPN client for Windows and MacOS.

When you need to access a service requiring a VPN connection you should run the Cisco client and connect using your username and password. The Cisco client has been found to work with most common broadband providers. There are compatibility issues with some firewall and anti-virus software.

Access to Library resources

You do not need to set up a VPN connection to access Library resources.  Please see the following web pages for more information:

Library guides to remote access to online resources

Quick answers

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Contact the IT Service Desk

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itservicedesk@st-andrews.ac.uk
(01334 46) 3333

Level 2
University Library
North Street
St Andrews
Fife KY16 9TR

Term Time Opening Hours
Mon - Fri
: 08:30-18:00
(front desk support
from 09:00)

Sat: 10:00-17:00
Sun: 11:00-18:00

The IT Service Desk is closed
for staff training on Fridays
between 09:30 and 10:30

January 2018 Opening Hours
View our detailed schedule at
https://wp.me/p87d1T-8P