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Networks and systems information

see also:

Connecting to the University network

Anyone using the University's network must hold a valid computer username and password, and must be using a computer that is registered on the network.  See Remote access for important information about current requirements.

The following connection methods give you direct access to the University network:

You can get indirect access the University network when connected to the Internet using an external Internet Service Provider (ISP).

To connect indirectly to our network from an external ISP or another network elsewhere you must first configure a Virtual Private Network (VPN). Please note that IT Services' user support for home broadband connections is limited.

You can also connect via another network, using:

  • an ethernet connection elsewhere
  • a wireless connection elsewhere

Network connection policy

Quick answers

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Contact the IT Service Desk

Log a call using IT Self-Service
(01334 46) 3333
 Message us on Skype for Business
(Mon - Fri, 09:00 - 17:00)

Level 2
University Library
North Street
St Andrews
Fife KY16 9TR

Opening Hours
Mon - Fri
: 08:30-18:00
(front desk support
from 09:00)

Sat: 10:00-17:00
Sun: 11:00-18:00

The IT Service Desk is closed
for staff training on Fridays
between 09:30 and 10:30