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Connecting to the network

Anyone using the University's network must hold a valid computer username and password, and must be using a computer that is registered on the network.

The following connection methods give you direct access to the University network:

Indirect access to our the main University network may require that you install and set up a Virtual Private Network (VPN) connection.

Network connection policy

 Network Connection Policy (PDF, 113 KB)

BT Wi-fi

BT Wi-fi is a public wi-fi service. The University of St Andrews has entered into a partnership with BT to deliver the BT Wi-fi service throughout the campus. BT Wi-fi can be used by visitors to the campus who cannot use the Eduroam service as they do not have logon credentials to do so.

See the BT Wi-fi page for more information

Core network updates

IT Services are undertaking a project to upgrade the University’s core data network.  The project aims to deliver an enhanced network, able to meet the complex and increasing demands currently required by all network users, as well as being future-proofed to enable compliance with future technologies.

Timetable

Quick answers

See if your question is answered in our quick answers.

Contact the IT Service Desk

Log a call using IT Self-Service

itservicedesk@st-andrews.ac.uk
(01334 46) 3333

Level 2
University Library
North Street
St Andrews
Fife KY16 9TR

Summer Vacation Opening hours
Mon - Fri
: 08:30-18:00
(Please use the phone
provided for front desk
support from 09:00)

Sat - Sun: 11:00-17:00
(No telephone/email support
is available. Limited IT support
is carried out by the Library
Service Desk)

The IT Service Desk is closed
for staff training on Fridays
between 09:30 and 10:30