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When things go wrong

The IT IT Service Desk is there to offer advice, but some simple checks might enable you to find the cause of the problem yourself, and even if they don't they may help you to describe the problem more clearly to the IT Service Desk.

  • Try to identify where the fault is occurring: is it in a particular application (eg Word, Netscape or Eudora) or does it affect everything you do?  See also Quick answers.
  • Does it affect others around you as well as you?
  • Consult the Computer and IT Support web pages for guidance.
  • Contact the IT Service Desk giving as clear and full an account of the problem and symptoms as you can.
  • Unless the problem turns out to be trivial, you should inform the person who is responsible for IT matters in your School or Unit.


Quick answers

Quick answers are a list of common problems and solutions on topics such as printing or using classroom computers; when the IT Service Desk is closed they are displayed on a nearby poster.

PC Clinic

Your office desktop PC will be repaired as necessary by IT Services technicians.  IT Services currently operates a PC Clinic service (for which a charge is made) available to students who require help with their own personal computing equipment.  University staff who wish to avail themselves of this service for their own personal computing equipment are advised to contact the IT Service Desk beforehand.

In addition to the PC Clinic web pages, there are links to 'knowledge base' pages to allow users to help themselves with a number of software related problems.  If you are unfamiliar with any of the procedures described on these web pages, particularly the knowledge base items, please seek help first.  We can take no responsibility for damage or failure of equipment resulting from following any of the advice made available on the PC Clinic web pages.

Quick answers

See if your question is answered in our quick answers.

Contact the IT Service Desk

Log a call using IT Self-Service
(01334 46) 3333
 Message us on Skype for Business
(Mon - Fri, 09:00 - 17:00)

Level 2
University Library
North Street
St Andrews
Fife KY16 9TR

Opening Hours
Mon - Fri
: 08:30-18:00
(front desk support
from 09:00)

Sat: 10:00-17:00
Sun: 11:00-18:00

The IT Service Desk is closed
for staff training on Fridays
between 09:30 and 10:30