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Information for new staff

During the course of your career at the University, you will have dealings with IT Services. These notes are written with new members of staff in mind, but many of the points will be of relevance to existing staff.

  • Please see the online Quick Guide for Staff (PDF, 1,137 KB) which is also issued to new staff when they visit the HR department for the first time. It includes recent information on most of the topics listed below, including the recent changes in staff email and calendar facilities to use Office 365.

The IT Service Desk

The notes will contain links to the IT Services Information pages, and will also make frequent reference to the IT Service Desk. Please see the IT Service Desk Page for further details of location, opening hours and contact information.

Please see the online leaflet (PDF, 580 KB) for details of how to access the Information Security Essentials interactive, computer-based training course which is available for all staff to undertake.

Quick answers

See if your question is answered in our quick answers.

Contact the IT Service Desk

Log a call using IT Self-Service
(01334 46) 3333
 Message us on Skype for Business
(Mon - Fri, 09:00 - 17:00)

Level 2
University Library
North Street
St Andrews
Fife KY16 9TR

Opening Hours
Mon - Fri
: 08:30-18:00
(front desk support
from 09:00)

Sat: 10:00-17:00
Sun: 11:00-18:00

The IT Service Desk is closed
for staff training on Fridays
between 09:30 and 10:30