Set up a shared mailbox
If your individual members of your team receive frequent common queries, it may be worth setting up a shared mailbox.
Request a mailbox
Get a new mailbox through the IT Service Desk or Office 365 Groups
IT Service Desk
Fill in the 'New group email account' form in UniDesk.
Office 365 Groups
When you set a Group in Office 365, everyone in the Group can access a shared mailbox. You'll also get a shared calendar and a Group site to store and collaborate on files.
Add a shared mailbox to Outlook in Windows
- Go to the File menu in Outlook (top left)
- Click + Add Account
- Enter your email address and click Connect
- Enter your password and click Sign in
- Tick the box for "Remember Credentials" then click Okay
- Click Finish
- Restart Outlook