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Set up a shared mailbox

If your individual members of your team receive frequent common queries, it may be worth setting up a shared mailbox.


Request a mailbox

Get a new mailbox through the IT Service Desk or Office 365 Groups

IT Service Desk

Fill in the 'New group email account' form in UniDesk. 

Office 365 Groups

When you set a Group in Office 365, everyone in the Group can access a shared mailbox. You'll also get a shared calendar and a Group site to store and collaborate on files.

Visit for set up guides


Add a shared mailbox to Outlook in Windows

  1. Go to the File menu in Outlook (top left)
  2. Click + Add Account
  3. Enter your email address and click Connect
  4. Enter your password and click Sign in
  5. Tick the box for "Remember Credentials" then click Okay
  6. Click Finish
  7. Restart Outlook