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FAQs

What is Clutter?
Clutter is a feature designed to move low priority messages out of your Inbox and into their own folder, saving you time when you scan for important messages. Clutter looks at what you've done in the past to determine the messages you’re most likely to ignore. It then moves those messages to a folder in your Inbox called Clutter. Clutter is switched on by default, for more information please see this support link.

What am I allowed to store in OneDrive?
Anything that you want to share with others that is too large for email can be stored on OneDrive and shared. Sensitive documents should not be stored in OneDrive if the data will be synchronised onto non University owned devices; sensitive documents classed as CONFIDENTIAL or STRICTLY CONFIDENTIAL as per the University’s Information Classification Policy.

Will my email address change after the migration?
No, you will keep your existing email address.

What happens if I leave or graduate from the University?
Your subscription to Office 365 will expire and you are granted 90 days to export your data, after which the data will be erased permanently.

Will my password be different for Office 365?
No, you will log in using your University login credentials (userID@st-andrews.ac.uk and your password)

What impact will moving my mailbox from Unimail Exchange servers to Office 365 have?The contents of your mailbox, including your e-mail (and folders), contacts, and calendar entries will remain intact during the move from Unimail Exchange servers to Office 365 Exchange. E-mail clients such as Outlook will require a restart upon the completion of a mailbox move and some e-mail clients (mobile devices, IMAP clients including Apple Mail) will likely need to be reconfigured in order to connect with a mailbox moved to Office 365. If you access shared calendars using Outlook, there may be some calendars that are inaccessible to you until the mailbox hosting the calendar is also moved to Office 365. Finally, after a mailbox has moved to Office 365, you will be required to enter your username as userID@st-andrews.ac.uk when/if you are prompted to enter credentials by Outlook or Outlook Web App.

Will my Outlook rules still work after being migrated to Office 365?
Yes, your rules will continue to work as normal.

Can I use the email program I prefer to access Office 365
We recommend using Outlook which allows you to have your email, calendar and contacts in one application. Outlook is the only support email client by IT Services. However, any IMAP or POP email client can be used to access Office 365. Just be aware that clients other than Outlook will need configured to work with your Office 365 account.

How do I configure my desktop email client?
See instructions on mail client settings for Outlook 2013, Outlook 2011 for Mac and IMAP, POP and SMTP.

I check my mail using my smartphone or tablet. Will that work with the new system?
Yes, but first you will need to reconfigure your device so it can connect to your mailbox in its new location. You can change the server to outlook.office365.com or simply remove the account and recreate it, the settings will be automatically configured for you.

A lot of my e-mails are going into my Junk Email folder, what can I do about this?
You can manage junk email settings in Outlook Web App, click Settings>Options> Block or allow. Here you can stop email messages going into the Junk Email folder and you can also set Safe senders or Blocked senders.
Learn about junk email and phishing
Junk email settings

What is the retention policy for deleted items and junk e-mail?
Deleted items and junk e-mail are moved to Recoverable Items after 30 days unless explicitly purged by the user. Items can be recovered from Recoverable Items for 30 days. After that final 30 day period, those items are unrecoverable.

What can I do to make sure my computer will work with Office 365 services?
The general rule of thumb in terms of client readiness is that you will want to ensure that your PC is fully updated with the most recent service pack for your Office version and that updates released after the service pack have been:
• Microsoft Outlook 2010: Updated to Service Pack 3 along with all subsequent updates
• Microsoft Outlook 2013: Updated to Service Pack 1 (version 15.0.4569.1506 or higher)
• Microsoft Outlook for Mac 2011: Updated to Service Pack 3 along with subsequent updates
• Microsoft Outlook (Mac v15.3): Updated to Service Pack 3 along with subsequent updates

Where is my data stored?
Your data is held in Microsoft's secure European data centres. Microsoft does not disclose the location of its data centres.

Is my data secure with Microsoft?
Yes, your data is encrypted and the web traffic between you and Microsoft is also encrypted. Regular backups are taken and Microsoft employ multiple layers of redundancy to ensure no data loss. Microsoft will not mine or access your data for advertising purposes. For more information please see Data Encryption Technologies in Office 365 (PDF, 954 KB).

What is OneDrive for Business?
OneDrive for Business is unlimited personal “cloud” storage provided for you through Office 365. You can access in the Office 365 Portal via the “OneDrive” navigation link or there is also a OneDrive for Business client that can be installed on a Windows PC that allows you to treat your OneDrive storage as a local folder in Windows Explorer that will sync with Office 365. OneDrive also allows you to share files (including large files) with users outside of St Andrews University. For more information please see the following OneDrive for Business information page.

Is OneDrive really unlimited?
Although OneDrive states it is unlimited storage there is a 20,000 file limit, individual files are also limited to 2GB each. See the restrictions and limitations; https://support.microsoft.com/en-gb/kb/2933738.

What do I do if I am having sync problems with OneDrive for Business?
If you can't sync files between your computer and OneDrive for Business, it might be due to problems with the OneDrive for Business sync client. If the OneDrive for Business sync client isn't functioning properly, follow the steps in this article.

Quick answers

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User guides

MacOS Sync Guide (PDF, 871 KB)

OneDrive for Business user guide (PDF, 2,182 KB)

Office 365 groups (PDF, 1,440 KB)

Skype for Business user guide (PDF, 1,972 KB)

Contact details

IT Service Desk

Log a call using UniDesk Self-Service

itservicedesk@st-andrews.ac.uk

(01334 46) 3333

Level 2
University Library
North Street
St Andrews
Fife KY16 9TR

Opening hours (Mon - Fri)
Term time: 09.00 - 18:00
Vacations: 09:00 - 18:00

Front desk service only
Saturday: 10:00 -  17:00
Sunday: 11:00 - 18:00