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Forgotten passwords

If you cannot access your University account because you have forgotten your password, you will be able to reset your password if you have previously registered for Password Self Service. You will be asked to answer a set of security questions and you will be sent a password reset token to your non-University email address and mobile phone which will give you access to your account.
Reset my password

Register with Password Self Service
Registering for Password Self Service will allow you to access your account if you ever forget your password. To register, you will need to answer a few simple security questions and also provide

  • your external (i.e. Non-University) email address
  • your mobile phone number

Password Self Service Registration

Quick answers

See if your question is answered in our quick answers.

Contact the IT Service Desk

Log a call using IT Self-Service

itservicedesk@st-andrews.ac.uk
(01334 46) 3333
 Message us on Skype for Business
(Mon - Fri, 09:00 - 17:00)

Level 2
University Library
North Street
St Andrews
Fife KY16 9TR

Opening Hours
Mon - Fri
: 08:30-18:00
(front desk support
from 09:00)

Sat: 10:00-17:00
Sun: 11:00-18:00

The IT Service Desk is closed
for staff training on Fridays
between 09:30 and 10:30