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Attention Power Macintosh/Performa 5XXX/6XXX owners!

If you have a PowerMacintosh/Performer 5200, 5300, 5320, 6200, 6300 or 6320 then read on...

Apple will soon declare these machines obsolete and dispose of all their spare parts. Some of them may have a problem which Apple will fix free of charge but it is up to you to detect this problem. They have supplied a tester which you will find in the Apple Folder on the Public Access Volume of the Helpdesk Mac in CL Staff Zone. It is called 5XXX/6XXX Tester.

You are most likely to be made aware of this problem if you want to upgrade your System to something higher than 7.5.5 or install OpenTransport. So, if you are running System 7.6 or above your Macintosh will be fine.

The 5XXX /6XXX tester is designed to perform a diagnostic test on the logic board. It is designed to test for known component issues which may cause system freezing. It should only be run on Power Macintosh/Performa 5XXX /6XXX series computers, as the information it provides is only of benefit for those machines.

If this application is run on a Power Macintosh/Performa 5XXX /6XXX series computer and it finds a problem, it will present one of the following messages:

The logic board has been checked and a potential issue has been found. Please contact Apple customer support or an Apple Authorised Service Provider to have the logic board replaced as part of the repair extension program.

A potential issue with the Cache has been found. Please contact Apple customer support or an Apple Authorised Service Provider to have the Cache replaced as part of the repair extension program.

If no problems have been found, this application will present the following message:

The logic board has been checked and none of the specific, known hardware issues that are covered under this program were found. If you are experiencing problems, we recommend that you verify that any software applications you are using are compatible with your computer. You can do this by contacting the developer of the software. You should also follow the procedures described in the troubleshooting section of the User's Guide to reduce any freezing issues you are experiencing.

If you run the test and it detects a problem, e-mail jrb so we can have your Macintosh fixed before it is too late.