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The Mediation Service

A service for all staff and students and members of the public who are connected to the University who want to resolve disagreement informally. The service is also available for groups or teams seeking a collaborative, inclusive framework for problem solving issues.

What is Mediation?

Mediation helps people to address their differences and disagreements. It might be a work relationship, or a disagreement over a decision or strategy. Whatever it is, mediation helps people to talk collaboratively.

Mediation is a confidential, impartial and voluntary process in which trained mediators help people in dispute work out an agreement. 

Benefits of Mediation

Resolution can often be achieved in a relatively short time frame.

Mediation seeks to understand what people want and need and looks for any common ground and shared interests.

Options are explored and agreements are developed together.

Mediation builds dialogue between people to help to resolve disputes, conflicts and complaints.

Mediators do not impose a judgement or favour sides.

Key Aspects of Mediation


Within the standard limits of the law, everything discussed throughout the mediation is kept private.

The Mediation Service operates independently and is separate to any other University service or procedure. In line with other mediation services, The Mediation Service does not store notes. Notes made during sessions will be destroyed.

The mediation process is without prejudice, i.e. the details of the mediation cannot be used in any future procedures (for example, a grievance or harassment case).

Impartial and Voluntary

Mediators will not mediate in situations if  previous involvement indicates there may be a conflict of interest. 

If you have concerns regarding the allocated mediator, please contact the Mediation Service who will be responsive.

If you do not want to take part in mediation, there is no obligation to do so and no mediation will take place.

Respectful and Collaborative

Mediators recognize that disputes and conflicts can be challenging.

Mediators promote respectful and considerate approaches throughout the process.

Mediation actively encourage participants to work together to identify, agree and implement a shared solution.

Mediation gives staff and students access to a fair and dignified approach for managing conflict.




Mediation Service

University of St Andrews
St Andrews
KY16 9AJ
Scotland, United Kingdom

Tel: +44 (0)1334 46 2048


Related links

External links