Links policy

Why are links important?

Users scan web pages looking for information about what is on a page and where to go next. They are usually searching for a specific piece of information. Easy-to-understand links help the user navigate to the required information quickly and easily.

Following best practice with links is also important in terms of accessibility. Users with screen readers will often ‘scan’ a web page from link to link in order to understand what the page is about. It is essential to use links and good anchor text to provide accurate information.

URL policy

The following guidelines only apply to links on the University website.

Lowercase

All URLs must be lower case. For example:

http://www.st-andrews.ac.uk/study/entrance-requirements/

Not:

http://www.st-andrews.ac.uk/Study/Entrance-requirements/

Hyphenated

Where URLs are a combination of separate words these need to be separated by a hyphen. For example:

http://www.st-andrews.ac.uk/study/entrance-requirements/

Not:

http://www.st-andrews.ac.uk/study/entrancerequirements/

Shortening URLs

Within T4, section names become the URL. For example, a section with the name 'why St Andrews' within the section 'Study at St Andrews' would create this URL:

http://www.st-andrews.ac.uk/study-at-st-andrews/why-st-andrews

This may be shortened by modifying the 'output URI' of the sections to become:

http://www.st-andrews.ac.uk/study/why/

If you want to modify the output URI of a section you must contact the itservicedesk@st-andrews.ac.uk as an incorrectly entered output URI can have unforeseen consequences.

Top level URLs

A top level URL is one directly after www.st-andrews.ac.uk, for example:

http://www.st-andrews.ac.uk/top-level-url/

These are reserved for core University services, Schools, research centres and institutes. Top level URLs have to be approved by the digital communications team.

Writing good anchor text

Anchor text is the text over which a hyperlink is placed and it is very important for search engine optimisation and web accessibility.

You should never write click here as your anchor text. Users’ eyes are also drawn towards links, and “click here” gives the user no idea what to expect.

Instead, link text should be:

Descriptive: ensure that anchor text is descriptive of its destination. Ask yourself “what will the user get when they click on this link?” - your anchor text should answer this question. For example:

“You can find more information on all of the postgraduate qualifications offered by the University on the qualifications explained page.”

Unique: if the same anchor text appears twice on a page, users will assume they will be taken to the same place. Make sure every unique link has unique anchor text.

Start with keywords: place the most important and descriptive words at the start of your anchor text, this allows the user to quickly decide if it is relevant to them. For example:

“Find out more about next week’s conference.”

“Find out more about the conference next week.”

The second example is preferable because conference is the important word that users will be scanning for.

Keep it short: try to limit anchor text to a maximum of four words - the longer the anchor text, the higher the chance the user will scan over and ignore it.

Do not display the URL as the anchor text. For example:

“Find out more about the conference next week.”

Not:

“To find out more about the conference next week, see http://www.st-andrews.ac.uk/events

Section and content links

Section or content links are used in T4 when linking to another page or content item within T4.

What’s the difference between section and content links?

  • A section link takes the user to a section (page) within the website.
  • A content link takes the user to a specific piece of content within a section – a bit like linking to a bookmark within a Word document.

In both of these cases, your anchor text should give a clear indication of the page within the website that is being linked to, allowing the user to independently navigate to the desired page if the link is broken.

Section and content links are covered in detail in the T4 training programme. If you have not undertaken T4 training, please contact the digital communications team by emailing itservicedesk@st-andrews.ac.uk.

External links

External links take the user to webpages outwith the University website. Like content and section links, the anchor text for an external link should give a clear indication of its destination to allow a user to independently navigate to the desired website if the link is broken.

External web pages should only be linked to if there is a clear, demonstrable user need.

For example, users looking for specific information on a member of staff are much more likely to Google their name rather than search the University website. It may not be necessary to link to personal staff websites from within the University site.

Similarly, it is University policy not to link to websites of profit-making companies that we do not have a partnership with. A link from the University website is very attractive to many external companies because links from high quality websites can increase how well their website appears in search results. If in doubt, use a no-follow link (see below).

External links are covered in detail in the T4 training programme. If you have not undertaken T4 training, please contact the digital communications team by emailing itservicedesk@st-andrews.ac.uk.

No-follow links

What is a no-follow link?

“Follow links” contribute to a Google metric called PageRank – every time a “follow link” is clicked, the page that is being linked to scores a point in Google’s PageRank.

A “no-follow’ link does not count towards PageRank. So adding a “no-follow” tag is a notice sign for search engines saying “do not count this visit”.

When to use no-follow links

Using a no-follow link signals that the page linking out is claiming no endorsement of the page it links to, nor that there is any commercial relationship between the two pages.

Therefore, when linking to a commercial page from the University website make sure to use a no-follow link to demonstrate that it is not an endorsement nor is there any commercial relationship.

How to add a no-follow tag

To add a no-follow tag you have to open the html editor in T4.

A default link generally looks like this:

<a href="http://www.st-andrews.ac.uk">University of St Andrews</a>

And here is the same link with a no-follow tag:

<a href="http://www.st-andrews.ac.uk" rel="nofollow">University of St Andrews</a>

Email addresses

Links to email addresses need to display the full email address as follows:

Please email itservicedesk@st-andrews.ac.uk for help.

Not:

Please email the digital team for help.

Note that the email address should use the full @st-andrews.ac.uk, not @st-and.ac.uk.

Displaying the full email address allows those who do not have an email client installed on their computer to copy and paste the email address into an application such as a web browser.

Do not obscure the email address to prevent automatic email harvesters from capturing the address. This can result in a poor user experience and present usability and accessibility problems.

Redirects

A redirect is where one URL is automatically forwarded to another via a setting added to the University web server. Redirects are typically used when a new website is launched and users might have an old bookmark to a URL on the original website. Or the original link is referenced in a document such as a PDF or Word document and we don't have access to the document to update the link.

Redirects may also be set up on the University server so that a shorter URL can be given to a user that sends them to a much longer URL. In either case, redirects are temporary and need to be regularly reviewed. Please also refer to the URL policy.

To request a redirect please email itservicedesk@st-andrews.ac.uk. The addition of redirects are at the discretion of the digital communications team. At least 24 hours notice should be provided when requesting a redirect.

Link shortening services

There are a number of third party services that can provide the ability to create a very short URL that redirects users to the original, longer, URL.  This makes it easier to publicise a web link within a print publication or on social media. It is recommended that a third party service is selected that provides analytics so the use of the shorter URL can be assessed.

Opening links in a new window

It is important that links do not open in a new browser tab or window. There are accessiblity issues where some users can get confused when a link opens a new window.

Testing links

It is important that you test all links before publishing content to the web or sending an email. Make sure to check that all links are live and take the user to the correct place.