Lean is best described as the continual quest for operational excellence: working to improve customer service, quality, efficiency, staff morale and internal communication and cooperation through a range of tools and initiatives.
Within the University of St Andrews, the Lean team is pioneering an approach to Lean in higher education, specialising in adapting the Lean principles to the unique cultures of a research and teaching institution.
Find out more about what Lean is.
Working with Lean
Lean have extensive experience in working with higher education institutions and other organisations in both the public and private sector. The team have identified five different core services which can be used independently or as a programme to improve services and products. These services include training, support in building a team and a comprehensive consultation process, all of which can be explored in more detail on the Lean webpages.
For more information about working with Lean at the University of St Andrews, please contact firstname.lastname@example.org, or call +44 (0)1334 46 1700. More information can also be found on the University of St Andrews Lean consultancy website.