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Complaints handling procedure: annual reports to SPSO

The University at the beginning of a each academic year will present to Audit and Risk Committee a report on the operation of its Complaints Handling Procedures for the previous session. Audit and Risk Committee will review the effectiveness of the operation of University complaints processes. Details of these annual reports will also be made known to the Scottish Public Service Ombudsman, in line with the implementation guidelines for the operation of the Scottish Higher Education Model Complaints Handling Procedure.

Complaints handling procedure session 2015/16

Complaints handling procedure session 2014/15