Contact the Web team
When to contact us directly
Feel free to contact us individually to discuss the following issues:
- New initiatives or ideas
- To arrange TERMINALFOUR SiteManager training
Request a project
To request a new project, please submit a proposal using the Business Improvements work request form.
Report a fault
Please report the following faults to webteam@st-andrews.ac.uk:
- Broken links
- Browser issues
- Out-of-date or inaccurate content
- Security issues
- Technical problems
- Webpage layout
Comments and suggestions
We welcome your comments and suggestions. Please send them to webteam@st-andrews.ac.uk.
What happens next ...
- Your call will be logged in our call management system where our team can track and manage your call most efficiently.
- The system will automatically send you an acknowledgement when your call has been received.
- You should expect a personal response within 24-48 hours of sending your call.
Priorities
We generally operate the following priorities for calls:
| Priority level | Issues | Time to fix |
|---|---|---|
| High | Non-functioning or unusable | Within 24 hours |
| Medium | Partially usable or workaround available | Within 1 week |
| Low | Issues with low impact on operation | Within 1 month |