Paul Harryman - Telephone System Administrator
Purpose
To monitor and control the University's telecommunications facilities (system administration, operators, University telephone handsets and call information logging equipment (CILE)).
Job Description (abridged)
Regular duties include:
- Managing and controlling the telephone operator functions.
- Monitoring the telephone system using CILE and system administration terminal.
- Ensuring that system adjustments are made to satisfy user requirements (number changes, access category changes, etc.).
- Handling routine complaints, enquiries, fault reporting and rectification. This is to include operating standards, telephone repairs and replacements.
- Maintaining system records including the on-line staff directories, mobile telephone contracts and pagers.
- Correlating orders for data and telephone socket requests including customer liaison to discuss user requirements
- Maintaining a database of equipment, hardware specifications, spare holdings, software updates, external line plant and comprehensive records
- Compiling CILE reports and conducting ivestigations as and when required
- Telephone exchange security
- Assisting the Telecommunications and Infrastructure Manager with the control and general administration and financial elements of the telephone system to include:
- Budgetary assistance
- Accurate call charging by rendering monthly accounts
- Liaising with Finance to facilitate call billing
- Distribution of call logging information to departments
- Preparing expenditure estimates and obtaining approval
- Ensuring that staff are kept up to date with current procedures
- Monitoring of contractor staff
Contact details
Telephone Office
Paul Harryman, Telephone System Administrator
79 North Street, KY16 9AJ
Email: teloff@st-andrews.ac.uk
Tel: 01334 (46) 2100
Fax: 01334 (46) 2004