Mission Statement
We at Student Services have a focus of helping students achieve what they deserve; the best “Student Experience” they can get.
All students, all people, come across barriers in life where they do not know where to go or how to best proceed. This does not make them stupid. It does not make them failures. They just need guidance, a pointer, a reflection to offer them a route to follow, or a tool to get over a hurdle and back on track.
Our task is to reflect back, to suggest options, to support and open doors; throughout the whole student experience, night and day, in the classroom and out. The student is our partner and together we will develop; staff, student and institution.
What will we develop? Individuality, Open-Mindedness, Critical Thinking, hand in hand with respect and without prejudice.
Aims
- To promote, support, empower and, where appropriate, uphold the right of each student to make their own choices and decisions and to take personal responsibility for their actions.
- To maintain an open, friendly, courteous and welcoming environment for all students.
- To provide support, both emotional and practical, wherever possible, to students in order to free them from concerns which may detract them from realising their educational potential.
- To be the first point of call for help by undergraduate and postgraduate students in the university, both in chronic and acute emergency situations.
- To partner students in finding strategies for independence and provide support strategies where appropriate, occasionally safeguarding those students who we, or others, may reasonably assess as being vulnerable and over whom we have a legal duty of care.
- To link in with external agencies in the local community and encourage those external agencies to develop their services with consideration of the needs of our students.
- To be proactive in being open and accessible to all students making reasonable adjustments to ensure that no student is disadvantaged by the University and any of its services as a consequence of disability, sexuality, gender, race or belief.
- To provide all its services to professional standards, delivered by staff and (where appropriate) volunteers who are qualified and trained for their role and under the direction of the University’s policies.