Student accommodation information
Who is who in the residence system?
Student Accommodation Services
The Assistant Director (RBS) is responsible for Student Accommodation Services, who manage the allocation of all student accommodation. This includes issuing accommodation contracts (e-contracts) and dealing with contractual issues including disciplinary referrals involving Health and Safety regulations. All matters relating to room allocations and contracts should be referred to Student Accommodation Services (contact details below).
Student Accommodation Services also manage a range of studio apartments, flats and houses primarily designed for mature students, couples or those with families. For further information on University managed properties see www.st-andrews.ac.uk/accommodation.
Additionally, Student Accommodation Services run an online database of private sector properties in the town and surrounding areas. Renters can search the database by occupancy date, number of rooms, rent and location with helpful maps included, please visit www.standrewsstudentpad.co.uk.
Halls of Residence
The Residential Services Manager works for Residential and Business Services, and is the person responsible for health and safety and other building related services provided in a hall of residence, i.e. cleaning, facilities, safety issues, maintenance, and repairs. Each Manager is supported by a team of experienced and friendly staff,comprising a Deputy Residential Services Manager, reception staff, porters, and house service assistants. They report to the Deputy Director of Residential & Business Services who reports to the Director of Residential & Business Services.
The Chef Manager is the key person in a hall of residence relating to the provision of catering services and is responsible for the dining room and main catering kitchens. Together with their team of chefs and food service assistants, they cook and prepare all the food which is served in the hall. Chef Managers report to the Catering Manager, who is the person responsible for the University’s Catering and Hospitality Services, who reports to the Deputy Director of Residential and Business Services.
The Warden is a member of staff or postgraduate student in charge of discipline and student welfare within a hall of residence. Each Warden works with a team of Assistant Wardens who are members of staff or postgraduates that live within the residence and are the first point of contact for students with difficulties, problems or questions. The Warden will support the Student Committee in their role building a community spirit within their residence. Wardens report to the Assistant Director of Student Services who, in turn, reports to the Director of Student Services.
Who do you contact with any questions or queries you might have?
Problems with room mate
- talk to room mate
- talk to Assistant Warden/Warden
Questions about cleaning
- talk to Residential Services Manager or the Deputy Residential Services Manager
- complete a suggestion slip
Questions about catering
- talk to the Chef Manager
- talk to food representative on Hall Committee
- complete a suggestion slip post on the ‘you said, we did’ wall
Concerns or queries with food allergies
- provide information on your accommodation applicationform
- talk to the Chef Manager when you arrive or as soon as you become aware of the allergy
Problems with noisy neighbours
- talk to neighbour
- contact duty Warden
Problems with residence fee payment
Temporary cash-flow problem
Contact ASC, 79 North Street.
Telephone: 01334 462020
Email: studentfinance@st-andrews.ac.uk / theasc@st-andrews.ac.uk
Need to move to less expensive accommodation
Contact Assistant Director (RBS).
Telephone: 01334 462510
Email: accommodation@st-andrews.ac.uk
Significant cash-flow problems
Contact Money Adviser, Student Services, Students’ Association.
Telephone: 01334 462720
Email: studentservices@st-andrews.ac.uk
Accommodation problems arising from disability/medical condition
- see Student Accommodation Services
- see Disability Team, Student Services
In either case be prepared to provide medical confirmation if you have not done so already.
Complaints procedure
Any complaints about service provision or facilities within residential services should be referred as follows.
Cleaning, repairs, building related issues: please talk to the Residential Services Manager.
Catering related issues: please contact the Chef Manager.
If the matter cannot be resolved it should be taken forward via the Residential & Business Services complaints procedure, available from the Warden, Residential Services Manager or Student Accommodation Services webpages.
Housing / private sector problems
The Student Advocate (Private Accommodation) in the Students’ Association can look over tenancy agreement documents, clarify the terminology used, offer advice on accommodation rights and identify any potential problems. They also produce, with the Students’ Association, a web page called ‘How to Rent’.
Student Services can also provide advice and help where flatmates are having difficulties living together (contact details at the bottom).
Legal Advice Clinic
A drop-in service is available to check out private leases and to discuss any other matter with a local solicitor. The clinic takes place every Tuesday during semester from 1-2pm. See Legal clinic.
For additional information on safety issues see Police and personal safety.
Contact
Student Accommodation Services
Butts Wynd, North Street.
Telephone: 01334 462510
Email: accommodation@st-andrews.ac.uk
Web: www.st-andrews.ac.uk/accommodation
Student Services
1st Floor, Students’ Association
Telephone: 01334 462720
Email: studentservices@st-andrews.ac.uk
Web: www.st-andrews.ac.uk/studentservices