Student accommodation information
Student Accommodation Services
Who are we?
Student Accommodations Services (SAS) are responsible for the allocation of students into all university residences, as well as monitoring any Health and Safety breaches within halls. All matters relating to room allocations and contracts should be referred to SAS at accommodation@st-andrews.ac.uk or by phoning 01334 46(2510).
The Assistant Director of Residential & Business Services (RBS) is responsible for this department and is supported by a team of experienced and friendly staff based in the Butts Wynd office.
What services do we offer?
The University of St Andrews guarantees an offer of our accommodation to all UK/EU and overseas first year undergraduate students, provided that certain conditions are met.
There are a range of residences available with different facilities to offer. For more information on undergraduate residences please see the undergraduate guide to residences web page, or if you are a postgraduate student please refer to the postgraduate guide to residences web page.
SAS also manage a range of privately owned houses and flats which are let through the university. These properties are designed to accommodate not only undergraduate students, but also students at different stages of their university career, from mature students with families to postgraduate couples. For more information please visit the University managed properties web page.
Additionally, SAS run an online database of private sector properties in the town and surrounding areas. Please see visit www.standrewsstudentpad.co.uk for more information.
Roles within the residence
While SAS deal with the work behind your allocation into halls, within each residence is a team of staff who are helping to make your transition to university life a smooth one.
The Residential Services Manager works for Residential and Business Services, and is the person responsible for health and safety and other building related services provided in a hall of residence, i.e. cleaning, facilities, safety issues, maintenance, and repairs. Each Manager is supported by a team of experienced and friendly staff, comprising a Deputy Residential Services Manager, reception staff, porters, and house service assistants. They report to the Deputy Director of Residential & Business Services who reports to the Director of Residential & Business Services.
The Chef Manager is the key person in a hall of residence relating to the provision of catering services and is responsible for the dining room and main catering kitchens. Together with their team of chefs and food service assistants, they cook and prepare all the food which is served in the hall. Chef Managers report to the Catering Manager, who is the person responsible for the University’s Catering and Hospitality Services, who reports to the Deputy Director of Residential and Business Services.
The Warden has a key role in supporting the development of the hall community and is in charge of discipline and student welfare within the hall of residence. The Warden lives on the premises and works with a team of Assistant Wardens who also live in the hall and are the first point of contact for students with difficulties, problems or questions. The wardennial team are on duty between 7pm and 8am Monday to Friday and between 2pm and 8am on Saturday and Sunday. They also provide daily drop-in sessions for residents. Contact details for the Warden and the wardennial team are clearly displayed in each hall. Wardens report to the Assistant Director of Student Services who, in turn, reports to the Director of Student Services.
Who do you contact with any questions or queries you might have?
Problems with roommate
- Talk to room mate.
- Talk to Assistant Warden/Warden.
- Contact the ASC (Advice and Support Centre):
79 North Street
Telephone: 01334 462020
¿Email: theasc@st-andrews.ac.uk
Questions about cleaning
- Talk to Residential Services Manager or the Deputy Residential Services Manager.
- Complete a suggestion slip.
Questions about catering
- Talk to the Chef Manager.
- Talk to food representative on Hall Committee.
- Complete a suggestion slip post on the ‘you said, we did’ wall.
Concerns or queries with food allergies
- Provide information on your accommodation application form.
- Contact the Catering Team as soon as you are offered a place in a catered Hall so that the appropriate arrangements can be made for you.
Problems with noisy neighbours
- Talk to neighbour.
- Contact duty Warden.
- Contact the ASC (Advice and Support Centre):
79 North Street
Telephone: 01334 462020
¿Email: theasc@st-andrews.ac.uk
Accommodation problems arising from disability / medical condition
- See Student Accommodation Services.
- See Disability Team, Student Services.
In either case be prepared to provide medical confirmation if you have not done so already.
Problems with residence fee payment and information regarding accommodation bursaries
Temporary cash-flow problem
Contact: ASC, 79 North Street
Telephone: 01334 462020
Email: theasc@st-andrews.ac.uk
Significant cash-flow problems
Contact: Money Adviser, Student Services, Students’ Association
Telephone: 01334 462720
Email: moneyadvice@st-andrews.ac.uk
Complaints procedure
Any complaints about service provision or facilities within residential services should be referred as follows.
Cleaning, repairs, building related issues: please talk to the Residential Services Manager.
Catering related issues: please contact the Chef Manager.
If the matter cannot be resolved it should be taken forward via the Residential & Business Services complaints procedure, available from the Warden, Residential Services Manager or Student Accommodation Services webpages.
Housing / private sector problems
The Student Advocate (Private Accommodation) in the Students’ Association can look over tenancy agreement documents, clarify the terminology used, offer advice on accommodation rights and identify any potential problems. They also produce, with the Students’ Association, a web page called ‘How to Rent’.
Student Services can also provide advice and help when flatmates are having difficulties living together (contact details at the bottom).
Legal advice clinic
A drop-in service is available to check out private leases and to discuss any other matter with a local solicitor. The clinic takes place every Tuesday during semester from 1pm-2pm. See Legal clinic.
For additional information on safety issues see Police and personal safety.
Contact
Student Accommodation Services
Butts Wynd, North Street
Telephone: 01334 462510
Email: accommodation@st-andrews.ac.uk
Web: Accommodation
Student Services
The ASC 79 North Street
Telephone: 01334 462020
Email: theasc@st-andrews.ac.uk
Web: Student Services