Complaints
Tell us, we're listening
If we are to maintain our Student Experience and ensure that it doesn't slip to an unsatisfactory level, we need to know what is and is not working. Therefore, in a positive mind set, we are determined to listen to your complaints and take them as valuable feedback information for us.
Process
If you choose to contact us with feedback please rest assured that you will be treated with dignity and your complaint fairly investigated and you have the benefit of knowing that you can be part of our determined effort to make this University and its systems more effective.
Of course, if you name people and wish the complaint to be investigated formally then we shall not be able to keep your identity confidential. However, in the first instance we'll get back in touch with you and clarify what action you are prepared for us to take and your name will not be given out without you having warning of such.
Code of practice
The University has a code of practice document to explain appeals and complaints procedures.
You should also be aware that the Students' Association have an independent representative who will assist you in making a complaint if you want to be clear of the processes and what backup is available for you.